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Everything posted by Leigh
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If you've previously been working on a document that was stored on a connected Networked Drive or a Network Attached Storage and subsequently disconnect from the network and launch V2, you may receive the below messages: This is a known issue and our developers are currently investigating. Sometimes you can just dismiss this messages but for the majority of users the application will hang. You can workaround this by deleting the MRU.DAT file from the below locations: ~/Library/Application Support/Affinity Designer 2/ ~/Library/Application Support/Affinity Photo 2/ ~/Library/Application Support/Affinity Publisher 2/ Please note: We've also had similar reports from users with Google Drive installed. The workaround listed above will also work for these users.
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Just spotted this thread and wanted to confirm that if you've purchased V1 app from the Mac App Store or App Store in the past you can still download the from your app store account. The apps have only been removed from sale. If you can't find them, make sure you've not hidden them from your purchased list. You can unhide hidden apps by following this Apple article: https://support.apple.com/HT201322
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Sorry to hear you're still struggling with this. Do you have any third party firewalls or VPN/Proxies installed? Is it possible to provide a screenshot of what you're seeing? We've had issues were Activation fails or doesn't work if the time/date/timezone is not correct on the computer - worth checking. I'm sure we can get this sorted.
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I've logged this with our developers to be fixed. Thanks for letting us know Feel free to add to the Feedback section.
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Affinity iPad - unable to log in to my account
Leigh replied to Winoo1's topic in Affinity on iPad Questions
Excellent 👍 -
Affinity iPad - unable to log in to my account
Leigh replied to Winoo1's topic in Affinity on iPad Questions
Can you try closing all Affinity V2 apps and then launch one of them - when the splash screen appears you will need to double tap the screen and the Clear User Data screen will appear - select the De-active Affinity 2 apps option and press Reset. Now try activating again. -
Affinity Publisher Crashing when Choosing Fonts
Leigh replied to Josh626394's topic in V1 Bugs found on Windows
Thanks for the update. If you run into the issue again, please let me know. -
Affinity iPad - unable to log in to my account
Leigh replied to Winoo1's topic in Affinity on iPad Questions
We had some issues with activation but they've since been ironed out. The most common issue is a firewall blocking the app from connecting to the internet. Do you have any third party firewalls installed or are you connecting via a VPN/Proxy? -
Affinity Publisher Crashing when Choosing Fonts
Leigh replied to Josh626394's topic in V1 Bugs found on Windows
Thanks for sending your Eventviewer log. The error in your log doesn't point to a font crash issue similar to that of 1.10.5. One points to the Splash screen not loading on launch and the other seems related to the PreFlight checker. Do you get the same issue on a new document? Have you had any issues launching the app? -
Affinity Publisher Crashing when Choosing Fonts
Leigh replied to Josh626394's topic in V1 Bugs found on Windows
Would it be possible to send me a copy of your Event Viewer logs? Open Event Viewer by clicking the Start button Click Control Panel > System and Security > Administrative Tools, and then double-click Event Viewer Click to expand Windows Logs in the left pane, and then select Application Click the Action menu and select Save All Events As Name the file eventviewer.evtx and click the Save button Click the OK button if you see a Display Information dialog -
@agusugian @dolm Have you both managed to resolve your issues at all? If not, try updating to 2.0.4 and try again. If you the issue persists, please let us know
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Affinity iPad - unable to log in to my account
Leigh replied to Winoo1's topic in Affinity on iPad Questions
@Chris1977 Have you managed to resolve your issue at all? If not, try updating to 2.0.4 and try again. If you the issue persists, please let us know. -
Does not open Affinity Photo desktop mac
Leigh replied to Tadd's topic in Affinity on Desktop Questions (macOS and Windows)
This has been reported below and is logged with our developers: -
All Affinity apps crashes if network location is offline
Leigh replied to sorinciupitu's topic in V2 Bugs found on macOS
This is a known issue and is logged with our developers. Some users have managed to resolve the issue by resetting the app or deleting ~/Library/Application Support/Affinity Photo 2/mru.dat -
The below FAQ should help. Locking this thread as this forum is for Affinity apps.