Bibi McMurray

Hi Dan C, After following the documents in my last comment I uploaded some assets and they haven't disappeared. The fix seems to be working which is awesome. I'll report back if the assets disappear again in the future. Thanks for your help and advice.

Oops, missed the user bit. I have followed the steps in this document to see if it helps prevent the disappearance of assets. I'll let you know if it works. https://hetmanrecovery.com/recovery_news/how-to-restore-the-desired-file-deleted-bitdefender.htm

Here are the files in that folder Dan. I haven't imported the assets yet.

Hi Dan, I haven't heard of CCleaner. I have Bitdefender security suite installed. I'm not sure if that would delete files that I'm not aware of, I will check it's settings and see if I can find anything. I restored all the assets but they are missing again today. Maybe you're idea that another app could be causing this could be worth looking into. I'll get back to you if I find anything that could be causing this that is external to AD. Bibi.

Hi Dave, Dan and Peter, All my assets are missing as well. They disappeared today. I unchecked the show as list and also expanded the Category but it completely empty. They have disappeared before the last two updates as well. Luckily I had backed them up. I uploaded each one again a week ago and today they all disappeared again. The only assets remaining are the ones that came with AD. I guess I'll have to reload all my assets again. Lol, I have so many it will take a while.

Hi guys, I'm not sure how to open this crash file as it is a dmp file and I don't have a program that can see it. I've added it here in hope that someone will be able to view and see why AD is crashing. I have searched the forum and online for other people who have had crashing problems but none of their issues seem the same. Some that are I have tried their solutions. I might have missed something so I'll keep searching. If there are any developers on this forum it would be so helpful if you had any ideas to the crashing problem. Thanks P.S I am so grateful for all the help I have received so far. You guys are awesome. I know you take your precious time to reply and I thank you so much for that. xx Crash file AD Bibi McMurray.zip

Hi V_kyr, Thanks so much for your reply and the links. It's very interesting to read. They mention an update that combines some of these so I will try to find that file and install it. Hopefully that will help. If not I will try to find out the one that is causing the AD crashing issues and hopefully then I can continue my artistic journey. Have an awesome day/night. Stay inspired. x

Hi V_kyr, Thanks so much for your reply and the links. It's very interesting to read. They mention an update that combines some of these so I will try to find that file and install it. Hopefully that will help. If not I will try to find out the one that is causing the AD crashing issues and hopefully then I can continue my artistic journey. Have an awesome day/night. Stay inspired. x Downloaded and installed Restarted my comp and tried running AD again. It crashed again. I'm going to try to find the VC Rp that is causing the prob and try to reinstall it. I'm at wits end trying to solve this. Thanks so much for your help. x

Hi GarryP, thanks for clarifying this. It seems a very inefficient way to do things, though I get it, but with the brilliant minds of today they couldn't think of a way to combine updates that would be valid and usable by all programs. I definitely won't delete any of them, I just need to maybe update the one that is causing my AD crashing issue. Thanks again for your help.

Thanks so much for your help. I'll try that. Hopefully it will work. I just checked. There are so many Microsoft V C's. Do I really need all those on my computer?

I'm not sure if these files give any clues to the crashes. I'm just hoping someone might have a clue.

No unfortunately the shapes still remain the same. I can't select, delete or move them.

Awesome Stuart, thanks for the sample sheet.

Saved all assets, brushes, palettes and styles and transferred to an external hard-drive. Then I uninstalled using AD exe, and reinstalled to C drive. All my files were still accessible in AD. The crashing results stopped for a little bit then began again. I repeated the process of uninstalling, restarting my computer, reinstalling, and trying to run AD again. It still crashes a little when saving assets. The other thing is it has began crashing when I am working on creating new brushes. I'm not creating huge files or anything so it should be able to cope with it. So the only thing I can think of that can be causing this is the latest windows update. I'm not sure if it could do this. But I have had trouble with updates in the past and rolling them back seemed to solve issues in some other programs. Meh, it's worth a try. Yes Firstdefence, It is a 250GB SSD and a 1 TB Sata drive that has been partitioned. Here are the laptops specs https://www.lenovo.com/au/en/lenovo-products/Ideapad-Y700-17/p/88IPY700622 Will let you know how I go with the rollback. Oh, the other strange thing I noticed is when I restart my computer, load AD and draw, it lets me draw all over the canvas in the first instance, Then when I try to draw with the pencil again it will only let me draw on the right side of my page. Also, if I move a vector over to the left side it can no longer be selected or moved. I have tried different settings with no change. Strange. I think I have gremlins on my computer or I totally suck at this. hahahhahaa Yet, AD used to work with no problems at all. So it must be something that has changed that has caused these problems.

Wow Stuart, fantastic and as VectorWhizz pointed out, a lot of work. I love looking at your artwork, your methods and the way you create the documents for us to view. Thanks.