Smee Again Posted October 12, 2019 Share Posted October 12, 2019 I was putting off the update until a day I would have time to actually use the software . . . but I did download the update right after it came out. Today, started installing it on my laptop at work, and after doing all the slow process of updating, I get an "Installation Failed" message. Tried again, same thing. So, I logged into my account and downloaded the update again. Same problem: "Installation Failed". Of course, now I can't run the software because it can't find the executable. Anyone else have this issue with the software? I'm supposed to start a project Monday for my employer . . . so I'm really hoping someone here has had a similar issue and can point me in the right direction to fix this. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 12, 2019 Share Posted October 12, 2019 Assuming you're on Windows, the generally recommended steps are: Reboot; then Right-click on the installer .exe file and choose "Run as Adminsitrator". If that doesn't work, press the Windows key and R, and type or paste %temp%\AffinitySetup into the Run box. Press OK. You'll get an Explorer window with some directories shown. Pick the latest one, and check the Setup.log and SetupUI.log files. You can upload them here, or browse them and look for the word error. See what the detailed error message tells you. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Smee Again Posted October 14, 2019 Author Share Posted October 14, 2019 On 10/12/2019 at 6:04 PM, walt.farrell said: Assuming you're on Windows, the generally recommended steps are: Reboot; then Right-click on the installer .exe file and choose "Run as Adminsitrator". If that doesn't work, press the Windows key and R, and type or paste %temp%\AffinitySetup into the Run box. Press OK. You'll get an Explorer window with some directories shown. Pick the latest one, and check the Setup.log and SetupUI.log files. You can upload them here, or browse them and look for the word error. See what the detailed error message tells you. Yeah, tried the restart -- always "run as administrator". I later had the same problem with publisher. In all instances, shows installed correctly. No errors. Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 14, 2019 Share Posted October 14, 2019 That SetupUI.log stops after checking .net and doesn't actually try to install the Affinity application. Possibly it's the .net install that's failing? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Smee Again Posted October 14, 2019 Author Share Posted October 14, 2019 Rather than just a reset, this time I completely shut down computer (Saturday) and after restarting this morning, was able to install both programs. Quote Link to comment Share on other sites More sharing options...
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