zeitformT Posted September 5, 2019 Share Posted September 5, 2019 Hi, Affinity Publisher, 1.7.2, OSX Mojave, iMac retina 5k Publisher crashes when exporting as PDF, either already in the export dialog after a few seconds or at the latest at export itself, if PDF-X 1a/X-3/X-4 is not(!) selected as PDF format. Reproducible, every time. I tried PDF 1.4 instead of PDF 1.7 compatibility in export for Web, the same result. Only with PDF-X the export works (fortunately). The document is a 56-page brochure, 60-70 MB. I have several older versions of the document, the first version doesn't have the error, all later versions crash after a few seconds. Best Thomas Quote Link to comment Share on other sites More sharing options...
Sean Hochdorf Posted September 5, 2019 Share Posted September 5, 2019 I have the exact same problem with every document I try to export. Even the small postcard I've included here. It's so frustrating. Thanks, Sean 2019 - 09 - 05 - marriage seminar 4x6 postcard.afpub Quote Link to comment Share on other sites More sharing options...
garrettm30 Posted September 5, 2019 Share Posted September 5, 2019 @Sean Hochdorf I have tried exporting the postcard you attached, but it works for me. However, I am missing the linked images, so that could be related. On an unrelated note, I recognize the mariage seminar speaker, as I have heard him before. Just one of those "it's a small world" moments. Quote Link to comment Share on other sites More sharing options...
zeitformT Posted September 6, 2019 Author Share Posted September 6, 2019 @Sean Hochdorf same with me, so the problem seems to be one of the images. Did you try to export as PDF X-4 (or any other PDF-X format)? That works for me. Thomas Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted September 9, 2019 Staff Share Posted September 9, 2019 @zeitformT Can you upload the problem file here, ensuring to embed the images (or provide them so I can re-link them if need be) and I'll have a look at reproducing it here @Sean Hochdorf Like garrett, that file exports fine for me, can you re-upload it with the images embedded, or provide the source images? You can use the above link if you'd like to keep it private. Thanks! Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
zeitformT Posted October 2, 2019 Author Share Posted October 2, 2019 (edited) @Jon P Sorry about the late answer, I took a little break. Problem still exists, even with the new v1.7.3. I have created a version with embedded images, also with that the same problem. File contains photos and names, can I send it to you via mail? Thomas Edited October 2, 2019 by zeitformT Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted October 2, 2019 Staff Share Posted October 2, 2019 You can upload it here Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
zeitformT Posted October 2, 2019 Author Share Posted October 2, 2019 done. Thomas Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted October 2, 2019 Staff Share Posted October 2, 2019 Thanks Thomas, I can reproduce it here, it seems to be because of one of the text frames on page 29 (for the top right doctor). If you select this frame the app locks up. It seems to have become corrupt. I've logged it so the developers can take a look into it, but any idea if anything different was done when creating this frame? If you need to get an export out you will likely need to re-build this page, I've deleted it and it exports fine. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
zeitformT Posted October 2, 2019 Author Share Posted October 2, 2019 Hi Jon, yes, can reproduce the crash. But I cannot remember, what I did with this one. The template was an Indesign document that I had to import as a PDF. Then I created new master pages and filled the individual pages successively with new content. With many pages and how it looks with this one too, I then adjusted the length of the frames (edit page separately). Since I have always saved new versions back then, I could search in the older ones for this frame (the older versions without the frame does not cause any problems). But I found something even more interesting: With an older version I also deleted the page with the corrupted frame and it still crashed. I kept searching (clicking on the text frame) and actually found another one that produces the same error. In later versions this frame is no longer present, so I could edit it for that time. I also put the document in the dropbox. It is page 37 in the new upload, there the empty text frame at the bottom right. Maybe it will help you to find the error. Thomas Quote Link to comment Share on other sites More sharing options...
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