thegary Posted July 3, 2019 Posted July 3, 2019 As the title says, since update. 1.7.404 crashes randomly while printing. Doesn't seem to be any pattern to the problem. Windows 10 64bit, 64gb Ram, Threadripper 1950x, NVIDIA GTX1080. Gary Quote Windows 11 Pro, Ryzen 9 7950x, 64GB DDR5 6000mhz, Gigabyte 5090 32gb, Dell 38inch curved monitor.
Staff Gabe Posted August 2, 2019 Staff Posted August 2, 2019 Hi @thegary, Sorry for the delayed reply. Have you got any crash reports in %AppData%\Affinity\Designer\1.0\CrashReports\reports ? Thanks, Gabe. Quote
thegary Posted August 2, 2019 Author Posted August 2, 2019 3 hours ago, GabrielM said: Hi @thegary, Sorry for the delayed reply. Have you got any crash reports in %AppData%\Affinity\Designer\1.0\CrashReports\reports ? Thanks, Gabe. Here is everything in the directory. This printing crash started with the newest version. Never happened to 1.6. 0db7ac11-78dc-4db4-996e-304282c69745.dmp 0faedcb2-552c-447c-9f44-4491027ec124.dmp a89bc267-e885-43d8-8694-e228ccdc5fac.dmp b6c648ba-9d34-4bf5-a019-b83c58f246a4.dmp c469b9c9-ff3a-4d47-8228-e5ecfc42d88c.dmp ec46c409-601b-46bb-9a9f-f585682605c4.dmp Quote Windows 11 Pro, Ryzen 9 7950x, 64GB DDR5 6000mhz, Gigabyte 5090 32gb, Dell 38inch curved monitor.
Staff Gabe Posted August 2, 2019 Staff Posted August 2, 2019 What printer have you got? When it crashes, does it send the job to the printer? How often does it happen? Do you mind attaching a few documents that caused the crash? Quote
thegary Posted August 2, 2019 Author Posted August 2, 2019 2 hours ago, GabrielM said: What printer have you got? When it crashes, does it send the job to the printer? How often does it happen? Do you mind attaching a few documents that caused the crash? Its Canon Pixma Pro 100 13x19 printer. No the print job doesn't send...installed 1.6, print fine no crashes. The 1.7 prints crashing are random.. Gary Quote Windows 11 Pro, Ryzen 9 7950x, 64GB DDR5 6000mhz, Gigabyte 5090 32gb, Dell 38inch curved monitor.
Staff Gabe Posted August 7, 2019 Staff Posted August 7, 2019 Thanks. We've made some improvements they should be included in the next update. Quote
thegary Posted August 7, 2019 Author Posted August 7, 2019 14 minutes ago, GabrielM said: Thanks. We've made some improvements they should be included in the next update. Thank you! Looking forward to it... I am using DESIGNER and PHOTO everyday on FEATURE FILM here in Canada for UNIVERSAL. Software is awesome.. Gary Quote Windows 11 Pro, Ryzen 9 7950x, 64GB DDR5 6000mhz, Gigabyte 5090 32gb, Dell 38inch curved monitor.
Staff Gabe Posted August 7, 2019 Staff Posted August 7, 2019 Can you attach a document that's caused the crash? Quote
thegary Posted August 7, 2019 Author Posted August 7, 2019 11 minutes ago, GabrielM said: Can you attach a document that's caused the crash? I can't because its completely random and i can't share art from this movie. Gary Quote Windows 11 Pro, Ryzen 9 7950x, 64GB DDR5 6000mhz, Gigabyte 5090 32gb, Dell 38inch curved monitor.
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