Jump to content
Dampsquid

Crashing repeatedly on resizing canvas

Recommended Posts

Doesn't happen every time, roughly 1/3 to 1/2 the time...

Doc is JPG 1920x1080.  Resize canvas in proportion to 1238 pixels high, anchor center.  Bam!

MacBook Pro 2018, 10.14.5,  Photo 1.7.1. Nothing too weird hardware wise, Thunderbolt dock feeding a few things inc. external widescreen monitor.

Edit: actually you can have a file this is happening with, just uploaded.  First time I edited this particular file it caused the crash.  Subsequent attempt worked.  Just tried it again for shits & giggles, first time caused the crash again, second time it worked OK.

Slide5.jpeg

Share this post


Link to post
Share on other sites

Hi Dampsquid,
I'm not able to crash the program with your file when resizing the canvas. Do you mind attaching your crash report here please? Press and hold alt, then drag the icon from the crash report window's title bar to your desktop to create a copy of the crash report then attach that file to your reply. Have this started happening after the last update or did you bought the application now?

Share this post


Link to post
Share on other sites

Hi MEB

I'm not getting a crash window... When I click 'resize' the app window vanishes, nothing else appears.  On restarting Photo, it's as if nothing had happened, I get the usual splash screen, and that's it...  I did find the attached in ~/Library/Logs/DiagnosticReports. Hope that's the same thing?

I can't answer whether it's since the last update definitively.  I have had Photo since pretty much it's initial release - I have not had this issue previously, but I don't use Photo daily.

Affinity Photo_2019-07-08-123424_Porter-McBook.crash

Affinity Photo_2019-07-08-125010_Porter-McBook.crash

Share this post


Link to post
Share on other sites

Hi Dampsquid,
Thanks for the crash reports. Press and hold ctrl while launching Affinity Photo until a Clear Use rData dialog appears. Keep the first three (only) checkboxes ticked then press Clear. Does it still crash after performing this?

Share this post


Link to post
Share on other sites

Followed instructions.  Ran perhaps 12-15 attempts, two crashes.  So it seems the answer is 'yes, but less often'.  Not very definitive, but as you can imagine repeatedly running this is time consuming and somewhat boring :-/. I should probably go and do some revenue generating work now... :-D

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.