Can I get a second Trial?

[nicholauslee]

I can't find an email to ask the support team directly, so I'm resorting to posting this here.

 

Basically, long story short, I downloaded the free trial some time ago, when I was first getting into trying to create digital art. Well, now I've gotten myself a graphics tablet, and would like to try it again, with the graphics tablet. My free trial is obviously over, but I never really got to play around with it in the first place.

 

If any of you can direct me to an email address so I can contact the team directly, that would also be much appreciated. 

 

Thanks,

Nick

[Leigh]

Hi Nick, welcome to the forums!

 

When did you last download the trial version?

[MattP]

If the Trial version was from before 2nd April then you will be able to have another Trial period - we updated the Trial to match when we updated Affinity Designer to version 1.2 as it includes lots more features that you weren't able to try the first time! So give it a go... :)

 

If the Trial version was from after then, then there's no way to make the trial extend or reset itself - it's deliberately done this way to stop people being able to download an unlimited, unrestricted version that could be made to run forever from us.

 

Thanks! :)

Matt

[Leigh]

Thought this was the case. Thanks for commenting Matt!

[coltonwise]

I'm having an issue with the trial as well.  I downloaded a trial back in roughly January, and was wanting to download another trial today.  I downloaded it and it is giving an error message about "the trial being over", or whatever.  I know for certain that the first trial I downloaded was way before April 2nd, so I'm not sure what the issue is.  Is there any way I can get some help with this?  I'm looking to switch over from Illustrator, but I really need another trial first to make certain.  Thanks!

[MEB]

If your previous trial is from January it should have worked.

You can try to install the latest Beta Trial from here. However it will not extend the trial period if you already used it.

[MattP]

Just to confirm that the old and new trials do not interact in any way - there can be no way that an old trial will lock a new trial because they work differently. Let us know how you get on with trialling the beta as Miguel suggested - if that doesn't work then we'll have to try to think of something else! ;)

[nicholauslee]

Thanks for the replies everyone. I also thought I had downloaded the trial before April, although to be honest I'm 100%. Either way I know that the trial won't load because of the trial period being over, I think I actually got to open the program once or twice while I was under the trial period. I know, poor planning on my part.

 

I tried downloading the beta version as well, it tells me that I need a "purchased" version of the program to run the beta, and links me to the $49.99 purchase in the app store. 

 

I'm thinking there is no way around this then?

[MattP]

Sorry about this situation, nicholauslee - if it says it's out of trial period then there's no way to reactivate it... You can obviously wait for the next time we make a major update and then we'll (probably) use a different method for locking the trial again which would give you a further 10 days with the latest version, but I don't know for sure when that would be... :(  The alternatives right now are limited - maybe if there's any way you could try it on a different Mac? Is that possible?

 

Obviously we do this on purpose because otherwise we'd be giving out our software for Trial but making it easy to reset the trial date which would give people the software for free, so we had to make it be quite 'final' about when it thinks the trial is over... :(  We obviously never mean to penalise genuinely interested customers who weren't able to properly use the trial period for whatever reason, and this is what has happened in this case - sorry :(