Jump to content

Recommended Posts

Hi there, could someone help me out with this issue about Affinity software?

Recently I updated both Affinity Designer and Affinity Photo to v.1.7. After the update, when I try to save, it returns me an error message, which you can clearly see in the image I attached. I have my Desktop connected to OneDrive, uploading anything I save on it automatically. 

I tried to save the file in the "Download" folder, which is not connected to OneDrive, but it gives me the same error.

I love software by Affinity, that's why I bought them, but this way I really can't work with them.


Ps. Exporting files in other formats (.psd, svg, ecc...) works fine.


Share this post

Link to post
Share on other sites

Hi iamrobertsillo,

Welcome to the Affinity Forums,

I presume you are using 1.7.1? Do you know if you have 'Controlled Folder Access' enabled for Windows? If so does turning it off allow you to save? If so you should be able to whitelist Designer in Windows so you can both save and still use 'Controlled Folder Access'.

Share this post

Link to post
Share on other sites
2 minutes ago, iamrobertsillo said:

It's not working. I also re-installed Windows and nothing changed. Still the same error.

Try saving to a directory that is not managed by OneDrive. 


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo and Beta   / Affinity Designer and Beta  / Affinity Publisher and Beta

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.