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Hi there, could someone help me out with this issue about Affinity software?

Recently I updated both Affinity Designer and Affinity Photo to v.1.7. After the update, when I try to save, it returns me an error message, which you can clearly see in the image I attached. I have my Desktop connected to OneDrive, uploading anything I save on it automatically. 

I tried to save the file in the "Download" folder, which is not connected to OneDrive, but it gives me the same error.

I love software by Affinity, that's why I bought them, but this way I really can't work with them.

 

Ps. Exporting files in other formats (.psd, svg, ecc...) works fine.

20190619_183612.jpg

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Hi iamrobertsillo,

Welcome to the Affinity Forums,

I presume you are using 1.7.1? Do you know if you have 'Controlled Folder Access' enabled for Windows? If so does turning it off allow you to save? If so you should be able to whitelist Designer in Windows so you can both save and still use 'Controlled Folder Access'.

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2 minutes ago, iamrobertsillo said:

It's not working. I also re-installed Windows and nothing changed. Still the same error.

Try saving to a directory that is not managed by OneDrive. 

 


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.7.3.481 and 1.8.0.526 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.526 Beta  / Affinity Publisher 1.7.3.481 and 1.8.0.531 Beta

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