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jstech

Affinity photo refuses to install after upgrade

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Bought affinity photo- used it a few times. Photo reported update available. Downloaded update. Tried to install update. Got response- update failed. Can not use updated (obviously ) affinity; nor can I go back to last previous version. - I just bought this thing!. Using Windows 7. Very unhappy with what was purported to be substitute for photoshop- cause now nothing works!

Apparently the update removed the original affinity program from my computer, because it is nowhere to be found. i cannot install either the update or the original prograjm that i purchased.

 

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Hi Jstech,

Welcome to the forums :)

Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp%\AffinitySetup into the run box and click ok.  This should open a folder, with some other folders in.  Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please attach these two files to this thread.

Thanks

Callum

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I have similar (if not the same problem) - on all latest builds of publisher, designer and photo.

Refuse to update or install from new. Deleted temp files, restarted etc, no luck.

SetupUI.log

Setup.log

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followed callums instructions. attaching files requested. sorry andy that you are having same trouble, but at least i know its not totally me!. (btw -downloaded new copy of program from website when doing this.

Setup.log

SetupUI.log

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ok - here goes: affinity photo trial was still in my list of programs. I had originally upgraded from the trial program to the full version and after updating the trial never went away, so it was blocking other versions when i tried to update  to the newest full version of AP. It would not uninstall either. Since i, using windows, i typed into google "fix problems that block programs from being installed or removed" and that led me me to a microsoft site which deals with this. i downloaded their update/download troubleshooter, ran the program and it was able to remove the trial version, after which i was able to install the newest affinity program and IT WORKED! ( i hope i dont have trouble with the next update!). Now to learn the program!

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