jstech Posted June 20, 2019 Share Posted June 20, 2019 Bought affinity photo- used it a few times. Photo reported update available. Downloaded update. Tried to install update. Got response- update failed. Can not use updated (obviously ) affinity; nor can I go back to last previous version. - I just bought this thing!. Using Windows 7. Very unhappy with what was purported to be substitute for photoshop- cause now nothing works! Apparently the update removed the original affinity program from my computer, because it is nowhere to be found. i cannot install either the update or the original prograjm that i purchased. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted June 20, 2019 Staff Share Posted June 20, 2019 Hi Jstech, Welcome to the forums Please could you call up the run box by holding down the Windows key and tapping the letter R and then enter the following %temp%\AffinitySetup into the run box and click ok. This should open a folder, with some other folders in. Open the latest folder and there should be 2 log files, Setup.log and SetupUI.log. Please attach these two files to this thread. Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
AndyMG Posted June 20, 2019 Share Posted June 20, 2019 I have similar (if not the same problem) - on all latest builds of publisher, designer and photo. Refuse to update or install from new. Deleted temp files, restarted etc, no luck. SetupUI.log Setup.log Quote Link to comment Share on other sites More sharing options...
jstech Posted June 20, 2019 Author Share Posted June 20, 2019 followed callums instructions. attaching files requested. sorry andy that you are having same trouble, but at least i know its not totally me!. (btw -downloaded new copy of program from website when doing this. Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
jstech Posted June 20, 2019 Author Share Posted June 20, 2019 ok - here goes: affinity photo trial was still in my list of programs. I had originally upgraded from the trial program to the full version and after updating the trial never went away, so it was blocking other versions when i tried to update to the newest full version of AP. It would not uninstall either. Since i, using windows, i typed into google "fix problems that block programs from being installed or removed" and that led me me to a microsoft site which deals with this. i downloaded their update/download troubleshooter, ran the program and it was able to remove the trial version, after which i was able to install the newest affinity program and IT WORKED! ( i hope i dont have trouble with the next update!). Now to learn the program! Quote Link to comment Share on other sites More sharing options...
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