terrerouge Posted June 10, 2019 Share Posted June 10, 2019 I discovered the newly updated version of Affinity Photo today, when trying to export a PDF file for the printers. The program gets stuck every time I click on 'save' and I have to force quit. Hasn't happened to me before, perhaps a bug in the new release? Any help gratefully received!! Thanks so much! Quote Link to comment Share on other sites More sharing options...
am-orangebox Posted June 10, 2019 Share Posted June 10, 2019 I was having exactly the same issue, unable to save exported files into 'folders' after recent update of Affinity Photo and Affinity Design to version 1.7.0. Before a file could be saved (and I tried exporting file in various formats PDF, Tiff, PNG etc) message comes up asking 'Allow access to the folder to export multiple files' clicking on button option 'confirm' made no difference, file could not be saved in any folder on HD or on memory stick or separate hard drive. After trying a few things (resetting Apple permissions etc), I realised it was how I was trying to save the file. In Affinity Photo - Area: (changed 'whole document' to) 'Selection with Background' and was able to save in various file formats. In Affinity Designer - Area (changed 'whole document' to) 'Page 1' and was able to save it. In Affinity Designer - Area ( 'whole document' or 'Page 1') - ticked 'Don't export layers hidden by Export persona' - and was able to save may file to the selected folder. I hope this helps other users. Thank you Affinity, I am so very pleased with the Apps, finding them brilliant for web and graphic design (big improvement compared to Adobe software) . Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 11, 2019 Staff Share Posted June 11, 2019 Hi terrerouge Sorry to hear you're having trouble, could you please confirm, are you using Mac or Windows? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
am-orangebox Posted June 11, 2019 Share Posted June 11, 2019 Re problem saving/exporting PDFs etc into a folder I use an iMac (macOS High Sierra 10.13.6). If I don't make the correct selections before exporting, I still get the 'allow access to the folder . . .' message which stops me from saving. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 11, 2019 Staff Share Posted June 11, 2019 Thanks for that, we've recently released a Mac beta which should address these issues, you can find this below! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
am-orangebox Posted June 11, 2019 Share Posted June 11, 2019 Thanks, I have downloaded the Beta version and will test it. Quote Link to comment Share on other sites More sharing options...
am-orangebox Posted June 12, 2019 Share Posted June 12, 2019 Hi, Still having same problems with Affinity designer, trying to export 'whole document' as PDF, can't save reliably (only works sometimes) and keep having to force quit. Is there a Beta version of Designer I can try? Quote Link to comment Share on other sites More sharing options...
am-orangebox Posted June 12, 2019 Share Posted June 12, 2019 As a workaround not being able to save the 'whole document', I am using Mac Preview to insert separate pages into a PDF to make it into a multi-page 'whole' file I can use. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 12, 2019 Staff Share Posted June 12, 2019 I'm sorry to hear this, could you please provide a copy of an .afdesign file that isn't exporting for you? We don't yet have a Designer beta, but we're working on it Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Helmet Posted June 12, 2019 Share Posted June 12, 2019 Hello. I´m using Affinity Designer version 1.70 for MAC too. I also have a problem exporting as pdf. After updating to the new version I can't export a pdf anymore. The program always hangs at the file-location selection mask. If I open the file with the command "Edit in Affinity Photo", I can export there. I hope for a quick solution to this problem. Best regards Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 13, 2019 Staff Share Posted June 13, 2019 Thanks for letting us know, our QA team are aware of the following issues and we're working to replicate and log these bugs: Application freezing on save - @terrerouge Could you please confirm which version of MacOS you're running? 'Allow access to the folder to export multiple files' - @am-orangebox We're aware this dialogue isn't functioning correctly on High Sierra and we're working to fix it. Crash/hang on export - @Helmet We've had a few reports of this and we're looking to find a recipe that can replicate it. What version of MacOS are you running? Does this happen on any PDF (even a new document with a singular quick shape on?) Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Helmet Posted June 13, 2019 Share Posted June 13, 2019 Hello Dan C. I‘m using Mac OSX 10.12 „Sierra“ on an IMac Mid 2010. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 13, 2019 Staff Share Posted June 13, 2019 Thanks for that, I'll pass this through to the QA agent assigned to this issue Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
terrerouge Posted June 19, 2019 Author Share Posted June 19, 2019 Hello Dan C, I'm on Mac - OS High Sierra After the most recent update it still hangs on PDF export. it sounds as though there is a window that might pop up that's not visible, I can still access file open and other functions. Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 19, 2019 Share Posted June 19, 2019 3 hours ago, terrerouge said: I'm on Mac - OS High Sierra After the most recent update it still hangs on PDF export. Not that it helps solve your issue but I also use High Sierra & I get no hangs exporting to PDF. Tested with the 1.7.1 update & all 7 built-in presets. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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