touchingewe Posted June 6, 2019 Share Posted June 6, 2019 (edited) Hi, I'm using the pen tool to create a path(or shape) round an image with an object that I then want to paste into the shape to remove the background behind the object but get a crash every time I try to create the curve (path). I first created the document (with an artboard), next I dropped the image containing the object I wanted to cut out into one layer I then select the pen tool and start going round the shape in a new layer. Every time I trace around the item after a handful of points are created and before closing the shape Affinity Designer 1.7.0.367 crashes/closes with no warning and no error code. I've set designer up to report crashes but have no idea if it's sending anything as the usual crash dialogue box (that I used to get in 1.6) isn't appearing. This didn't happen in version 1.6 or it did it didn't do it regularly enough for me to think it was an issue and I have always had error code boxes or dialogue report boxes appear on previous crashes with 1.6. I only upgraded from 1.6 to version 1.7.0.367 this morning. I've attached a grab of Affinity Designer showing an example of the kind of document that it's crashing on loaded and with the pen tool and curve as they were prior to crashing. I'm on Windows 10 home 64-bit with 16GB Ram, Intel i5-6400 and I'm using the integrated graphics (HD 530), Affinity Designer is installed on a 250GB Samsung SSD. It's driving me nuts, it's happening in different documents, new documents and old documents. I've not tried uninstalling and re-installing yet but wanted to avoid this if possible. *Update, tried uninstalling and re-installing but that didn't work, in fact I seemed to get more crashes where it would just crash out for no apparent reason even when not using the pen tool without any crash reporting dialogue box. I tried to replicate the issue on my home PC but that seemed to work fine, I couldn't get it to crash at all but that system is a very different spec (Still on Windows 10 Home 64-bit) with Ryzen 2600 on a B450 motherboard with 16GB RAM 500GB Samsung SSD GTX1070Ti graphics card. Hope you can help! Let me know if you need any more information. Kind Regards Richard Edited June 7, 2019 by touchingewe Tried uninstalling and re-installing and tried a different computer Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 7, 2019 Staff Share Posted June 7, 2019 Hi @touchingewe, That's odd. Try this please: Close Designer. Navigate to %AppData%\Affinity\Designer\ and rename 1.0 to 1.0.backup. Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
touchingewe Posted June 7, 2019 Author Share Posted June 7, 2019 (edited) Hi Gabe, Thanks, I'll give that a go and let you know how it goes. *Update, tried this and everything seems stable so far (touch wood) I've had no crashes so I guess something from the old preferences files didn't like the newer version of designer. I'll let you know if anything changes. Thanks Richard Edited June 7, 2019 by touchingewe Renaming old AppData folder Seems to have fixed the issue. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.