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* * *
I purchased Photo from here. I come back to download the 1.7 update from an email message link.
It downloads fine.

I start the update... a second or two later it indicates it failed without any error message or further guidance.
I come back to get some help or perhaps download it again... I find it is a problem child...
AND
also cannot find any link to download the update again.
Wait a minute... I just tried it again to see if I have any additional information...
It will not run because it has problems with 64-bit version of Windows...
Is there a download link for 64-bit Windows...?
* * *
I have logged in and can see my purchase in my account log.
Where exactly is the Download Photo Update button located?
For 64-bit versions...?
* * *

Until that time. . .


* * *
"Born on Valley Isle,
Home now, North Carolina;
Aloha, y'all. . ."

* * *
Affinity Photo 1.7.1.404
| Affinity Publisher 1.7.1.404 | Affinity Designer 1.7.1.404
Razer Laptop, i7 2.80 GHz, 16 GB RAM, 64-bit:
WIN 10 Home, 1803; Build 17134.765

* * *
Until that time. . . Erl_J

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All of the Affinity applications require 64-bit OSes.

Can you provide more details about the version of Windows that you're running? For example, from Windows Settings (under System, then About) I can see that I'm running version 1809, build 17763.503 on my desktop system.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.0.585 and 1.8.0.555 Beta   / Affinity Designer 1.8.0.585 and 1.8.0.555 Beta  / Affinity Publisher 1.8.0.584 and 1.8.0.584 Beta

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It might also help to reboot Windows before you do the install, and if that still fails to right-click on the installer file and choose Run as Administrator.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.0.585 and 1.8.0.555 Beta   / Affinity Designer 1.8.0.585 and 1.8.0.555 Beta  / Affinity Publisher 1.8.0.584 and 1.8.0.584 Beta

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Thanks Walt...
Let me check them out...
I just downloaded the update again from my own Order History page...
I'd cross my fingers on this, but it's hard to type that way.
Thanks again...
* * *
WIN 10 Home 1803 - Build 17134.765
Let me go try the install again...
* * *

Until that time. . .
 

Edited by Erl_J
Update infor

* * *
"Born on Valley Isle,
Home now, North Carolina;
Aloha, y'all. . ."

* * *
Affinity Photo 1.7.1.404
| Affinity Publisher 1.7.1.404 | Affinity Designer 1.7.1.404
Razer Laptop, i7 2.80 GHz, 16 GB RAM, 64-bit:
WIN 10 Home, 1803; Build 17134.765

* * *
Until that time. . . Erl_J

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* * *
Here's the result of my last attempt a few minutes ago...  FAILED ...
* * *
Attempt procedure:
I shut down the computer for a few minutes.
Booted up;  went directly to the update file; started fine... passed the "Preparing" stage which really had me thrilled...
A few seconds later in the Preparing stage... FAILED message appears...
WIN 10 Home, 1803 - 17134.765 (sigh)
* * *

Until that time. . .

foto fail 00.JPG

Edited by Erl_J
Clarify procedure for failed attempt to update.

* * *
"Born on Valley Isle,
Home now, North Carolina;
Aloha, y'all. . ."

* * *
Affinity Photo 1.7.1.404
| Affinity Publisher 1.7.1.404 | Affinity Designer 1.7.1.404
Razer Laptop, i7 2.80 GHz, 16 GB RAM, 64-bit:
WIN 10 Home, 1803; Build 17134.765

* * *
Until that time. . . Erl_J

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Thanks for the info. Sorry it's still not working.

If you press and hold the Windows key, then press R, a "Run" box should open. In that box, type: %temp%\AffinitySetup

In the File Explorer window that opens you should see some directories. Each corresponds to an installation of one of the Affinity products. Pick the one with the date/time that matches a failed installation, and open it. Inside are two files: Setup.log and SetupUI.log which should provide more information about what went wrong. Sometimes searching for the word Error will get you to the right spot, but not always.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.0.585 and 1.8.0.555 Beta   / Affinity Designer 1.8.0.585 and 1.8.0.555 Beta  / Affinity Publisher 1.8.0.584 and 1.8.0.584 Beta

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Thanks Walt,
I'll go hunt those rascals down...
(grin)
Looks like I'm searching the temp folder for some clues about what the heck went wrong...  (grin)
* * *
Setup Log was fairly straight-forward...
[ Trying to start process: C:\Users\earlj\AppData\Local\Temp\AffinitySetup\f8711d73-87e5-11e9-87aa-9cb6d01fd6e4\SetupUI.exe /log=true
  Succeeded: 1
Waiting for process to finish...
  Exit code: 0
]
The SetupUI is attached below...
ending with...
[ +Info: === Logging stopped: 05-Jun-19  19:02:42 ===
+Setting result page message: Setup failed
+Switching to page: Result
+Operation finished
+Main window close requested
]
* * *
And with all my computer user hours over the years, (beginning with a TRS-80 back in the day) that's about the ONLY piece of the whole thing I understand...
LOL
* * *

Thanks again for any help you might provide.
* * *

Until that time. . .

SetupUI.log

Edited by Erl_J
Update with information located during the failed update.

* * *
"Born on Valley Isle,
Home now, North Carolina;
Aloha, y'all. . ."

* * *
Affinity Photo 1.7.1.404
| Affinity Publisher 1.7.1.404 | Affinity Designer 1.7.1.404
Razer Laptop, i7 2.80 GHz, 16 GB RAM, 64-bit:
WIN 10 Home, 1803; Build 17134.765

* * *
Until that time. . . Erl_J

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Well, well, well...
it appears that the update isn't going so well... and I'm not the only one with problems... (sigh)
I'll hold out a bit longer on the update, and we can see what happens in a couple of days...
* * *

Until that time. . .


* * *
"Born on Valley Isle,
Home now, North Carolina;
Aloha, y'all. . ."

* * *
Affinity Photo 1.7.1.404
| Affinity Publisher 1.7.1.404 | Affinity Designer 1.7.1.404
Razer Laptop, i7 2.80 GHz, 16 GB RAM, 64-bit:
WIN 10 Home, 1803; Build 17134.765

* * *
Until that time. . . Erl_J

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Another user here trying to download and run the update.

I have Windows 10 HOme, version 1803, build 171.34.765

Don't find any link or prompt when I boot up version 1.6.5.123 of Photo.

Interesting that the email I received about 1.7 does NOT have an upgrade link.

Comments?

Harris

 

 

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14 minutes ago, creditking said:

Don't find any link or prompt when I boot up version 1.6.5.123 of Photo.

 Interesting that the email I received about 1.7 does NOT have an upgrade link.

 


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iPadOS 13.3.1 (iPad Air 2)

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Here's some good news.

When I booted up this AM, the icon on the desktop has changed and I'm now running 1.7.0.367.

Did not require any action on my part - can't tell when the update pushed through, but I'm glad it did:)

Cool.

 

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