SHRK Posted May 30, 2019 Posted May 30, 2019 I've just updated to the latest beta version. I have no problem creating a new document, but when I try to open an existing document, Publisher loads it and then a half-second later shuts down - no errors or warnings. Any suggestions?
Staff Patrick Connor Posted May 30, 2019 Staff Posted May 30, 2019 @SHRK Welcome to the Serif Affinity Forums Please can you provide the file to this dropbox folder we should be able to fix the problem and may be able to mend the file. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
SHRK Posted May 31, 2019 Author Posted May 31, 2019 Thanks so much! I'm very new to a program like Publisher and I'm sure I've done something incredibly stupid in the file set up to cause problems.
Staff Jon P Posted May 31, 2019 Staff Posted May 31, 2019 Thanks for providing the file, I've logged it for the developers. Can you remember the last few steps you were taking before the last save? Serif Europe Ltd. - www.serif.com
SHRK Posted May 31, 2019 Author Posted May 31, 2019 No, I’m sorry. To be honest, it’s been several months since I worked on the file (and I completely understand if the issue is the file was created with a version too-many-builds past).
Staff Jon P Posted May 31, 2019 Staff Posted May 31, 2019 Hi SHRK, The file was crashing due to being saved with an old bug in it which is now fixed. A developer has kindly fixed the file and I've sent it you in a PM. Thanks GDPR-415734 1 Serif Europe Ltd. - www.serif.com
SHRK Posted May 31, 2019 Author Posted May 31, 2019 That's excellent customer service. And I haven't even purchased the software yet. (And so far, only because it's not for sale yet.) Thanks! Patrick Connor and GDPR-415734 2
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