Beaver13 Posted May 3, 2019 Share Posted May 3, 2019 (edited) I aggree with JohnWClark ! I acquired a license of Affinity Photo in December 2017 on the Apple Store and since I have not had any updates. I have the 1.6.7 version and I do not know if it is the most recent one because even on the Serif site I did not find the number of the latest version. I searched on my invoice or my Apple Store purchase history and found no license number Only an order number (MMJF0TF55L). When I open the page of my Serif store downloads, this purchase does not appear. Why is there this gap between buyers at Apple and those at Serif. At the moment of purchase, this difference in treatment was not stipulated and in any case could have been avoided by a simple first launching routine. I would like to know the number and the latest version and, eventually, a link to download it and in the future be treated as a full-fledged Serif customer. Thank you in advance Edited May 3, 2019 by Beaver13 Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted May 3, 2019 Staff Share Posted May 3, 2019 You only need a product key when you buy from us. The Apple version is validated via their Store so does not need a product key. Apart from the different installation method, the software is the same. Quote Link to comment Share on other sites More sharing options...
Alfred Posted May 3, 2019 Share Posted May 3, 2019 10 minutes ago, SFurniss said: Apart from the different installation method And the different update delivery mechanism, and the different contractual arrangement. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff SFurniss Posted May 3, 2019 Staff Share Posted May 3, 2019 I would include updates in the same category as installation. I think most people would see it as self evident that different companies will have their own contractual agreements. While there are small differences in the way you install the software and any updates, the features within the Mac app and our app are identical. Quote Link to comment Share on other sites More sharing options...
Alfred Posted May 3, 2019 Share Posted May 3, 2019 3 minutes ago, SFurniss said: While there are small differences in the way you install the software and any updates, the features within the Mac app and our app are identical. I don’t disagree, but the OP wrote: 1 hour ago, Beaver13 said: At the moment of purchase, this difference in treatment was not stipulated The difference is clearly important to some of your customers, so it would be helpful if it were made explicit. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Beaver13 Posted May 3, 2019 Author Share Posted May 3, 2019 Quote I think most people would see it as self evident that different companies will have their own contractual agreements Yes you are right ! No doubt I am a little silly not to have understood that ... Maybe because in the Apple page it is mentioned 'sold by Serif' ...??? Alfred 1 Quote Link to comment Share on other sites More sharing options...
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