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On April 12 i tried to purchase Affinity photo for desktop. I pressed purchase and it gave me an error so I waited a minute and tried again. It gave me another error the second time so then I stopped and left the site. When I checked my bank account it said I had paid $49.99 two times in a row. but when I check my affinity account it says I have no keys. I would like to receive a refund for both purchases.

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Hi @AG051,

Could you please contact the team over at affinityorders@serif.com directly.

If you could provide them with as much info about your order as you can, they will be able to look in to this further for you.


Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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Sorry for the typos (which I've now corrected), I've had a week off. Please give a few weeks to get back up to optimum speed ;)


Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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