derbs Posted March 13, 2019 Share Posted March 13, 2019 I purchased Affinity through the store in 2017. When I try logging into the store, it doesn't work, and when I try to recover it says it cannot find an account with this email address. It's the same address I used for this forum account. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 13, 2019 Share Posted March 13, 2019 Which product did you purchase, and for which OS? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
derbs Posted March 13, 2019 Author Share Posted March 13, 2019 Hi Walt, Affinity Designer for Windows Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 13, 2019 Share Posted March 13, 2019 Thanks. And you're sure you couldn't have used a different email address? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
derbs Posted March 13, 2019 Author Share Posted March 13, 2019 I'm sure. I'm going off the email from Affinity that has the email address and serial number. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 13, 2019 Staff Share Posted March 13, 2019 Welcome to the Serif Affinity forums I'm sure we can sort this out for you tomorrow when I can access the company database Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
derbs Posted March 13, 2019 Author Share Posted March 13, 2019 Thanks Patrick Quote Link to comment Share on other sites More sharing options...
derbs Posted March 14, 2019 Author Share Posted March 14, 2019 Looks like I changed it to a rarely-used email address of mine at one point. The perils of drinking and computing maybe? We can close this thread now, I'm back in. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 14, 2019 Staff Share Posted March 14, 2019 Thanks for letting us know. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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