thetyrestore Posted March 1, 2019 Share Posted March 1, 2019 hi i have just purchased photo and downloaded it but can not install it comes up with exception:CreateDirectoryFailed any help please thank you Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 1, 2019 Share Posted March 1, 2019 If you haven't already, try rebooting your system before running the installer. If that doesn't help, right-click on the installer and choose Run As Administrator. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
thetyrestore Posted March 1, 2019 Author Share Posted March 1, 2019 Hi Walt just tried both things and also the trial version still getting the same message thank you though Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 1, 2019 Share Posted March 1, 2019 You can check here for additional ideas: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Staff DWright Posted March 3, 2019 Staff Share Posted March 3, 2019 Can you please provide more information on the version of Windows that you are running Quote Link to comment Share on other sites More sharing options...
thetyrestore Posted March 3, 2019 Author Share Posted March 3, 2019 hi thank you both for replying and Walt i tried what was said in the attachment you added and after 24hrs of my pc doing a windows update it actually installed thank you again for taking the time Quote Link to comment Share on other sites More sharing options...
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