TreforE Posted February 16, 2019 Share Posted February 16, 2019 Downloade updated version 1.7.0 and it failed to install. Downloaded again, same result. New install also failed. Old version no longer accessible. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 16, 2019 Share Posted February 16, 2019 Welcome to the Affinity forums, TreforE. Which 1.7.0 version did you download, and from where? My signature info below this post points to the current one (1.7.0.238). "Failed to install" is also quite vague. When you tried, what happened? If you haven't done so already, try rebooting before you run the next install. If that doesn't help, try right-clicking on the installer .exe file and choosing Run as Administrator. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
TreforE Posted February 16, 2019 Author Share Posted February 16, 2019 Thanks for your help Will. i have since loaded 1.7.0.238 after rebooting, which I have never had to do before for an update. Previouslywhen I tried to install the process was started but stopped about 25% thru and said "failed to install" no reason given. Seems OK now. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 16, 2019 Share Posted February 16, 2019 21 minutes ago, TreforE said: i have since loaded 1.7.0.238 after rebooting, which I have never had to do before for an update. If you're on Windows whether you need to reboot or not is entirely up to Windows and what has run previously or is running when you do the install. It's always safest to reboot, and not have any other applications running, when you want to install something. Few users bother to do that, of course, and usually everything works out OK. But sometimes it doesn't, because something in Windows is messed up or some application that's running has some Windows resource locked so it can't be used by the installer. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
RickyO Posted February 16, 2019 Share Posted February 16, 2019 Had the same issue with a previous version, but was called away on some health issues so could not respond. However, two revs later I tried again and issue had disappeared. By letting Serif know, as you have, maybe they can look into their bug hx for similar. Please let them know more details, i.e. what platform, et al. Good Luck! Quote RickyOAPh, ADe and APu user New User as of Mar, 2018 (Still stumbling along given too many directions at any given moment) Windows10 platform Link to comment Share on other sites More sharing options...
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