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Assaria

Is it possible to return my money?

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Hello! I've purchased Affinity Designer for Ipad pro today 02/04/2019. But unfortunatly after testing it I decided not to use Affinity Designer in my work. Is it possible to return my money? Thank you for your answer and understanding.

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6 hours ago, Assaria said:

Hello! I've purchased Affinity Designer for Ipad pro today 02/04/2019. But unfortunatly after testing it I decided not to use Affinity Designer in my work. Is it possible to return my money? Thank you for your answer and understanding.

Hi Assaria, as you purchased the iPad version you'll need to refund it through Apple. There's an article with a couple of different ways to do this here: https://www.imore.com/how-to-get-refund-itunes-app-store

When I've had to refund apps in the past I tend to use the second approach (web-based) by going to http://reportaproblem.apple.com/ — you log in with your iTunes account details then click Report a Problem next to the app you'd like to refund. I imagine any of the methods in the article would work though.

Hope that helps! Additionally, any feedback you may have as to why it wasn't suitable for your work would be gratefully received—it may be something that could be addressed in the future.


Affinity Photo Video Tutorials - Affinity Photo for iPad Tutorials

Looking for a manual/documentation? Check affinity.help for online help!

@JamesR_Affinity for tutorial sneak peeks and more

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