_Khen_Rookie_ Posted January 22, 2019 Share Posted January 22, 2019 hey so i have been using affinity photo and design for a while, but one day, my eraser tool just stop working, i tried everything, from restarting the app, switching brush, even check the opacity and hardness, nothing happen, but it work when i tried it, it says a new layer has been created and the assistant notification po up, but nothing happen i'm an artist and i post daily, really apruciate your help, thanks Quote Link to comment Share on other sites More sharing options...
Pšenda Posted January 22, 2019 Share Posted January 22, 2019 Screen snapshot, video? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 22, 2019 Staff Share Posted January 22, 2019 Hi _Khen_Rookie_, Welcome to the forums It sounds as though you're trying to erase an object or layer that isn't supported (ie not a pixel layer). Could you please provide a screenshot of your document, including your layers panel, or alternatively a screen recording as Psenda has mentioned? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 22, 2019 Staff Share Posted January 22, 2019 30 minutes ago, Pšenda said: could not it be possible to option for the Assistant, to ask for the action? Thus, the user often performs unwanted rasterization. I don't see why this couldn't be possible, I'll split your post to a new thread in feature requests for our devs to see and consider Pšenda 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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