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Posted

hey

so i have been using affinity photo and design for a while, but one day, my eraser tool just stop working, i tried everything, from restarting the app, switching brush, even check the opacity and hardness, nothing happen, but it work when i tried it, it says a new layer has been created and the assistant notification po up, but nothing happen

i'm an artist and i post daily, really apruciate your help,

thanks

Posted

Screen snapshot, video?

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail)
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

Posted

Hi _Khen_Rookie_,

Welcome to the forums :)

It sounds as though you're trying to erase an object or layer that isn't supported (ie not a pixel layer). Could you please provide a screenshot of your document, including your layers panel, or alternatively a screen recording as Psenda has mentioned? 

Posted
30 minutes ago, Pšenda said:

could not it be possible to option for the Assistant, to ask for the action? Thus, the user often performs unwanted rasterization

I don't see why this couldn't be possible, I'll split your post to a new thread in feature requests for our devs to see and consider :)

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