whatabout Posted November 26, 2018 Posted November 26, 2018 Hi, always get this message: Mail delivery failed: returning message to sender. It works at the beginning, but since some days my mails always bouncing back. I have bought the Affinity Photo Workbook (German) in oktober and never got it. Amazon had send it back, don`t now why? I had contact to the support and they wanted my address, but i can`t mail them anymore because of this problem. Thank you. Quote
emmrecs01 Posted November 27, 2018 Posted November 27, 2018 (edited) Have you tried the "simpler" address of <affinity@serif.com>? HTH Jeff Edited November 27, 2018 by emmrecs01 To remove clearly incorrect information Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
Staff Patrick Connor Posted November 27, 2018 Staff Posted November 27, 2018 Your email to affinity@serif.com has been assigned to the orders queue, who are dealing with a backlog currently. Thanks for your patience in this respect. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Staff Patrick Connor Posted November 27, 2018 Staff Posted November 27, 2018 Please forward the mail delivery failure email to me pconnor@serif.com, or tell me what message you get, you should have got this below Quote Auto Reply: Thank you for getting in touch. We will respond to you as soon as possible. Many thanks, (Google Translated) Danke, dass Sie sich gemeldet haben. Wir werden Ihnen so schnell wie möglich antworten. Danke vielmals, Andrew Butler Customer Service Manager Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
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