williamghowe Posted November 25, 2018 Share Posted November 25, 2018 I have been trying place an order for the Affinity Photo for Windows for 2 days now to get the special price. I keep getting a message my provider has denied the card. Everything is good on this end and I use that card daily for all purchases. Why won't it go through? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 25, 2018 Share Posted November 25, 2018 If you call your card provider they can probably tell you why it was rejected. The phone number on the back of the card should be a good one to use. One guess: If you're not in the UK, have you used that card online to purchase from the UK previously? Possibly it's a fraud prevention measure implemented by your bank. If so, talking to them may allow it to go through. I've had a similar problem myself. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
williamghowe Posted November 25, 2018 Author Share Posted November 25, 2018 Thanks Walt. That had crossed my mind but I have ordered from the UK before with no problem. In thinking about it, I used a different card. I'll call and see what I can find out from the credit company. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted November 26, 2018 Staff Share Posted November 26, 2018 If you email affinity@serif.com we can arrange for you to place an order manually with us. Quote Link to comment Share on other sites More sharing options...
RondaAHorst Posted May 12, 2020 Share Posted May 12, 2020 Thanks Quote Link to comment Share on other sites More sharing options...
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