jrp.castillo Posted November 25, 2018 Posted November 25, 2018 Hi. I bought Affinity Designer but I was trying to return the product, and get a refund for it too. Mailing affinityreturns@serif.com does not help.
Staff Patrick Connor Posted November 25, 2018 Staff Posted November 25, 2018 @jrp.castillo Welcome to the Serif Affinity forums Sorry you have not received any response. May I ask when you requested the refund? If it was after Thursday afternoon then sorry, but please be patient as Maree who tends to do all the refunds took Friday off work and doesn't work weekends, so I would expect you to get a response on Monday. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Mod.dom Posted November 25, 2018 Posted November 25, 2018 I’ve sent 3 emails over two days and not heard a thing. Pretty disappointing
Staff Patrick Connor Posted November 25, 2018 Staff Posted November 25, 2018 Well, as I said above I am sure someone will get back to you very soon. Thanks for your patience Patrick Connor Serif Europe Ltd Latest V2 releases on each platform "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
jrp.castillo Posted November 26, 2018 Author Posted November 26, 2018 Thank you for the clarification, Patrick. It's good to hear that there's a valid reason for it. I'll wait tomorrow, then. Patrick Connor 1
jrp.castillo Posted November 26, 2018 Author Posted November 26, 2018 [Update] Patrick was right. Somebody reached out to me this morning. Thanks, Affinity.
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