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So I fired off 2 emails, one to the purchases address and the other to the general enquiries email address. The first reply came back from the purchases address. They refunded me the full amount so I could repurchase for Mac OS. I just received a reply from the general email address today saying they were running 5 days behind due to the large amount of inquiries. Hope that helps. Good luck

Going through the process again and knowing what to look for does indeed show the option to select preferred OS. Just comes down to a not so well executed UX design mixed with a lack of due diligence on my part.

For anyone following this post. Problem has been resolved but it’s not straight forward. I’ve had to be refunded for original purchase then reorder via Mac App Store. For future reference Affinity you should make it a lot clearer for people purchasing on their phones they can only buy the Windows version.

I’ve sent 3 emails over two days and not heard a thing. Pretty disappointing

Hi, like many people it seems when I purchased Affinity Designer from my phone it automatically chose for Windows. can I please have it changed for Mac OS. Order number A38BJXBJWX Regards