Cannot update Affinity Designer

[spkellydev]

When I download the update for Affinity Designer (Windows 10) it starts the installer, I click approve and then it stops and says "Setup Failed"

How can I fix this so I can upgrade to the newest version of Affinity Designer?

 

Thank you

[stokerg]

Hi spkellydev,

1st if you can just try restarting the PC and then running our setup again and if still fails, could you follow the steps on this post and create a log file.  Once you've got the log, just send them over in a private message to myself and i'll be happy to take a look  

 

[spkellydev]

Hey Stokerg, thanks for the tip. However, I cannot seem to create a log file. I'm using Designer version 1.6.0.89

I've recorded a video of my process 

 

[- S -]

2 hours ago, spkellydev said:

Hey Stokerg, thanks for the tip. However, I cannot seem to create a log file. I'm using Designer version 1.6.0.89

I've recorded a video of my process

It isn't creating the log files because what you're putting in the 'Run' dialogue is a link to the program that's already installed on your machine (1.6.0.89):
C:\Program Files\Affinity\Affinity Designer\Designer.exe

What needs to be put in the 'Run' dialogue is a link to the installer file for the new version that you're trying to install:
C:\Users\YourUserName\Downloads\affinity-designer-1.6.5.123.exe

Copy and paste the below into the 'Run' dialogue and it should try to run the installer and create the log files:

%UserProfile%\Downloads\affinity-designer-1.6.5.123.exe /log

 

[spkellydev]

13 hours ago, - S - said:

It isn't creating the log files because what you're putting in the 'Run' dialogue is a link to the program that's already installed on your machine (1.6.0.89):
C:\Program Files\Affinity\Affinity Designer\Designer.exe

What needs to be put in the 'Run' dialogue is a link to the installer file for the new version that you're trying to install:
C:\Users\YourUserName\Downloads\affinity-designer-1.6.5.123.exe

Copy and paste the below into the 'Run' dialogue and it should try to run the installer and create the log files:

%UserProfile%\Downloads\affinity-designer-1.6.5.123.exe /log

 

Thanks -S- !

 

I've PM'd the log files over to stokerg

 

[stokerg]

Hi spkellydev,

Thanks for the log file.

I'll get the Windows team to take at look at them tomorrow  

[Patrick Connor]

Thanks. I have uploaded that log file to this dropbox account and then deleted it (as it contains personal information)

[- S -]

It logged the following error:
+Info: CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)
+Error: The older version of Affinity Designer cannot be removed.  Contact your technical support group

Therefore, carry out the below steps:

1) Run the tool in the below link from the Microsoft website

https://support.microsoft.com/en-gb/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

2) After running the tool to fix any issues, it should allow you to then uninstall the previous version of Affinity Designer by going to Windows Settings > Apps, and uninstalling Affinity Designer 1.6.0.89.

3) Once the older version of Affinity Designer is completely uninstalled, run the installer file for the new version of Affinity Designer (affinity-designer-1.6.5.123.exe). It should now install.

4) Tell yourself off for deleting files in C:\Windows (I.E. Items in C:\Windows\Installer).

If for some reason it fails to install again after doing the above steps (hopefully it won't), create a new log file for why the installation is failing again.

 

[spkellydev]

On 9/2/2018 at 8:39 AM, - S - said:

4) Tell yourself off for deleting files in C:\Windows (I.E. Items in C:\Windows\Installer).

Thanks for the support and assuming it was ME who caused this behavior. 

Was out of town for a few days, but I have time to try it out now.