GammaGreen Posted November 15, 2016 Share Posted November 15, 2016 Hello all,Just recently I was creating line art for a request from one of my commissioners (in affinity of course), I completed a fair amount, and saved regularly during creating it, until my laptop completely crashed that is. I was forced to turn it off by holding the power button until it had completely shut down. I wasn't too worried about losing my work because I'd just saved about one minute or so prior to it crashing. However, when I turned my laptop on again, and then tried to access the file, apparently affinity didn't support the file type? I checked in the properties and it was correct, named "optrix.afdesign", and here I also noticed that the size (and the size on the disk) was 0 bytes, currently I don't know if this is just an error showing the size or it is literally 0 bytes and I've lost all of my work. I definitely wasn't putting my laptop under any stress, the afd. file only contained my line art and 3 other images I was using as references. And yes, it's only this file that can't open, I believe all of my previously created files can. I've attached the file itself just in case, and I can show you screenshots of anything you need. Since this time I've downloaded and reinstalled the release candidate affinity again.Even if no one can help, could you please respond if you've had the same; or a similar issue (my laptop is a Surface Book and I solely used a Bluetooth mouse, not the pen).Thank you for your time.P.S Just when trying to attach the file apparently no file was selected. I've lost it haven't I. Link to comment Share on other sites More sharing options...
Staff MEB Posted November 16, 2016 Staff Share Posted November 16, 2016 Hi GammaGreen, Welcome to Affinity Forums :) I'm sorry to hear you're having trouble with the application. It should have prompted you to recover the file automatically when you started the application after the crash. Didn't it displayed a dialog asking you if you wanted to recover the file? Note: there's some restrictions in place for new users regarding uploading files (to prevent spam). That's probably the reason why the file wasn't attached. This limitation should be lifted after a couple posts. Here's how to do it just in case you need it. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
GammaGreen Posted November 16, 2016 Author Share Posted November 16, 2016 This wasn't a normal crash. I've been using affinity for a while now and when it crashes "normally" the recovery message almost always appears. Now it's definitely different, see, Link to comment Share on other sites More sharing options...
Chris_K Posted November 16, 2016 Share Posted November 16, 2016 Hi GammaGreen Unfortunately it sounds like the crash cause the file to be corrupt, most likely whilst it was saying. 0 byte files generally indicate this. Unfortunately there will not be anything we can recover from that file I'm afraid. If you go to %AppData%\Affinity\Designer\1.0 (Beta) there may be a backup in the backup folder than you can recover part of the file from Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
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