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Posted

Hello,

Hopefully this is the correct place to post my problem.

 

Here goes.

 

I recently purchased a new HD for my Mac Pro "Cheesgrater" 5,1 and upgraded the OS to a clean install of Mavericks (It's Pro Tools friendly) my problem is that Affinity Photo is no longer available in the purchased section of the App Store. 

I can still launch Affinity Photo on the HD that was replaced. I would like to re-install AP instead of purchasing it again.

 

Any help would be appreciated.

 

Many thanks in advance.

 

Joe

Posted

Hi Joe,

 

You should first ensure that you are signed-in in the Mac App Store with the same Apple ID as the one you used when purchasing Affinity Photo.

 

/Miro

Posted

Hi Joe,

 

You should first ensure that you are signed-in in the Mac App Store with the same Apple ID as the one you used when purchasing Affinity Photo.

 

/Miro

Thanks for the response Miro. I'm signed into the App store with the same ID used to purchase. Everything else I've purchased is there except Affinity Photo.

 

Joe

Posted

Sounds strange. If you have inadvertently hidden it, you could check your Mac App Store account and view Hidden Purchases:

 

 

  • To view hidden apps, choose Store > View My Account, sign in, then click View Hidden Purchases. Click Unhide for apps that you want to appear in the Purchases list.

 

Alternatively, you could try to copy the app from the old HD to the Application folder on the new hard drive. The app may require that you connect with your Apple ID to the Mac App Store to run the first time. If it's another Apple ID, you should see it.

  • Staff
Posted

Joe,

 

Would you like your 2 accounts JCasalino and Joe Casalino merging into one? If so which email do you want to keep b******@gmail.com or j********@gmail.com, and which username do you prefer?

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Posted

Joe,

 

Would you like your 2 accounts JCasalino and Joe Casalino merging into one? If so which email do you want to keep b******@gmail.com or j********@gmail.com, and which username do you prefer?

Hello Patrick,

Please merge into j********@gmail.com. Thank you,

 

Thanks.

 

Joe

Posted

Sounds strange. If you have inadvertently hidden it, you could check your Mac App Store account and view Hidden Purchases:

 

 

  • To view hidden apps, choose Store > View My Account, sign in, then click View Hidden Purchases. Click Unhide for apps that you want to appear in the Purchases list.

 

Alternatively, you could try to copy the app from the old HD to the Application folder on the new hard drive. The app may require that you connect with your Apple ID to the Mac App Store to run the first time. If it's another Apple ID, you should see it.

 

Problem solved. I dragged the Affinity Photo application from my Carbon Copy Cloned backup drive to the new HD. And the update to Affinity Photo appeared in my App Store.

  • Staff
Posted

The Joe Casalino account has been merged with the JCasalino account. The email has been changed for the JCasalino account to j*****@gmail.com, but the password is unaltered. Let me know if that was incorrect (pconnor at serif dot com)

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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