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Posted

Hello! I was trying to work on a project and when I opened it after installing the latest update, there's these strange boxes of color both before and after exporting. they're not supposed to be there.
image.png.38447bb2918ace6f071a459c840a806d.png
here's what it looks like after export.

here's what it looks like while opening the file. 
image.png.273eb98e641d110aaabe07528c204596.png

I don't really understand what's happening!

  • Staff
Posted

Hey @diwatamnl, welcome to the forums!

Would you be able to attach the file or upload it here (if you'd prefer to keep it private).

I'll open the file in 2.6.2 and 2.6.3 and see if I get this box appear

Thanks

Serif Europe Ltd. - www.serif.com

Posted
2 minutes ago, Jon P said:

Hey @diwatamnl, welcome to the forums!

Would you be able to attach the file or upload it here (if you'd prefer to keep it private).

I'll open the file in 2.6.2 and 2.6.3 and see if I get this box appear

Thanks

I uploaded it to the link, thank you! I appreciate the help! 

  • Staff
Posted

Thanks for that, the issue with that image is also present on 2.6.2 for me so it doesn't look unique to the beta, that embedded bmp (If you open resource manager it's called Image.bmp) seems to be partially corrupt (it renders the corruption at certain zoom levels so maybe that was why it wasn't seen before), or missing some data which is causing the issue.

It's embedded and looks like it potentially came from your clipboard, do you have that image still, or can you look at downloading it and replace the embedded version with it again? 

Serif Europe Ltd. - www.serif.com

Posted

I can definitely try that! I'll be off on a trip for a few days so I wont be able to do this until after, but thank you so much for getting back to me for this. 

Posted

Update! I managed to sneak in some time to follow your advice of changing out the image and replacing it. It fixed the problem! Thank you so much. This was great. 

  • 2 weeks later...
Posted

Hi again @Jon P I'm back with some new exporting shenanigans. 
After exporting, there's these weird lines that appear for certain parts that shouldnt be there.
image.png.8636327b6114f09ca3068d3c9fd68f57.png

image.png.9390ce91242af16393987a561d428ab2.png

They're definitely not supposed to be there, nor are they on any layers of the pages.

image.png.56135157a52fd372b642b7777b415452.png
Is there anything strange going on in my file?

Would absolutely appreciate the help again. 

 

Posted

Based on the location and colour of the lines I would look at the decoration, may be something to do with how it is masked. Or how it is coloured. Or some other thing to do with it.

ScreenShot2025-05-20at10_13_59PM.png.e3158b0238eee5a3f02f05aac9bef0c0.png

Mac Pro (Late 2013) Mac OS 12.7.6 
Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 | Beta versions as they appear.

I have never mastered color management, period, so I cannot help with that.

Posted
1 hour ago, Old Bruce said:

Based on the location and colour of the lines I would look at the decoration, may be something to do with how it is masked. Or how it is coloured. Or some other thing to do with it.

ScreenShot2025-05-20at10_13_59PM.png.e3158b0238eee5a3f02f05aac9bef0c0.png

I thought that, too, but there's nothing in the element that would create those lines.

  • Staff
Posted

You are welcome to save as a package and I can take another look and see if I can reproduce it, the above link should still be active.

If you replace the svg with itself in Resource Manager does that help?

Serif Europe Ltd. - www.serif.com

Posted
7 hours ago, Jon P said:

You are welcome to save as a package and I can take another look and see if I can reproduce it, the above link should still be active.

If you replace the svg with itself in Resource Manager does that help?

I won't be able to check with replacing the svg right now but I've uploaded the package file. here, too, is a link to a drive with the files in it. https://drive.google.com/drive/folders/1DQVxejEeXCbrhXzkVYsVwaA_U_NwPyF-?usp=drive_link

  • Staff
Posted

That line is coming from the svg itself, if you zoom in within your document you can see it. I would advise re exporting that SVG out from what created it, potentially just as a PNG instead, as all the SVG seems to contain is a base64 image that's clipped, which I believe is causing that line to appear

 

Serif Europe Ltd. - www.serif.com

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