Christopher Duva Posted March 10 Posted March 10 Hi, I'm using the Mac OS Affinity Suite v 2.6 on a 2021 M1 Mac running Sonoma 14.5 and an Epson Perfection Photo 4990 Scanner. At various times I have had problems with the Photo app quitting if I tried to develop a photo before saving the file. However, now the app is quitting right after scanning and not even opening the photo in the app. So there is no way to save it. Is this happening with Mac connected scanners in general on the new update. I was not having a problem with 2.5.7. Thanks. Quote
Komatös Posted March 10 Posted March 10 Hello @Christopher Duva and welcome to the forums. Are the drivers for the scanner up to date? Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.1 3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
Christopher Duva Posted March 11 Author Posted March 11 17 hours ago, Komatös said: Hello @Christopher Duva and welcome to the forums. Are the drivers for the scanner up to date? Yes. I updated them and still have the problem. Quote
Komatös Posted March 11 Posted March 11 @Christopher Duva Please provide a crash report here. A Serif support staff member will then take care of you. Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.1 3 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
Christopher Duva Posted March 11 Author Posted March 11 Crash Report Attached Affinity Photo 2 Affinity Store-2025-03-11-125216.ips Quote
Staff NathanC Posted March 14 Staff Posted March 14 Welcome to the forums @Christopher Duva, Just to confirm what are the specific steps/events required leading up to this app crash? Is Photo 2 open in the background, and you're scanning in an image into an external app (MacOS image capture?) and then Photo 2 crashes without any interaction? The crash report backtrace points towards a document being opened at the time of the crash. If you could provide a screen recording demonstrating the issue, that would certainly be helpful for us to investigate further. Many thanks Quote
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