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Posted

Using trial version of Photo, trial has now ended so cannot investigate further.

Recreated same event in Designer using image created in photo. It happened on a number of different files in photo as well

I am hoping to use the software to produce screen print designs so the file sizes when working on them can be large. Canvas size has been A3 using scanned magazine images and converting to CMYK and as halftones. Only used 2-3 layers. 

When I try to edit further e.g. just use paint brush tool the screen goes black. The icons also glitch when hovering over them. Once this happens it affects the PC as a whole where all programs and icons glitch, even after closing Affinity, and after about 10 minutes the PC is glitch free, so it maybe something to do with my PC settings . There is not a specific action which causes this to happen that I can see it just seems that it can't cope.

I have worked this way with an older and lower spec laptop using Photoshop 7 and not had these issues. I was hoping to upgrade my photo editing software to Affinity but unless I can fix this I will revert back to Photoshop.

I have tried to fix by enabling and un enabling Open CL computer acceleration - didn't work

Clearing user data didn't work

My system:

Windows 11

Intel Core 7 Ultra, 16 cores, with Intel ARC graphics

16 GB RAM , with Total virtual memory set at 16.7GB

Using XP Pen tablet - but also glitches/goes black when using Laptop tracking pad

 

Hope you can help!

 

Posted

Welcome to the Affinity forums, @martincop.

If you ever decide to purchase, and you still have the issue, it would be better to have your OS take the screen recording for you, rather than using your phone.

From what you've shown us, I don't have any ideas except that it does sound like some other application on your system is interfering, or you need to update the GPU drivers. What you've described doesn't sound like something that the Affinity applications can cause, especially if it continues after you have closed the applications. I would check for applications like Nahimic, GPU Tweak, etc. which are known to cause problems:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

Hi @walt.farrell

Thanks for replying. I have uploaded the screen save video I did while having the issue. I didn't do this before as for some reason it doesn't show the screen going black, whenever I draw a line, the screen went black (as in the phone video) but in the video it all looks fine!? I don't know if this sheds any light on the issue?

The laptop I am working from is less than a month old and affinity is the only thing I have installed so far. I have checked the driver via the HP website and it says everything is up to date, although on checking on Intel there is a more recent driver available on the Intel website. I'm not computer savvy in that sense, about updating drivers which are not OEM and the PC says it's all good, would you recommend downloading from Intel? 

  • Staff
Posted

Hi @martincop,

Since the flicker only appears on the display output rather than screen recording this could be an indication of a Driver or Hardware fault. A good starting point would be to ensure that you have the latest GPU drivers available from Intel installed. You can download Intel's driver assist tool from the link below, which should auto-detect and install the latest drivers available. If given the option to perform a clean installation, I'd recommend doing this and also reboot following an install before trying to use the app again.

https://www.intel.com/content/www/us/en/support/detect.html 

I'd also recommend checking out Intel's FAQ on resolving screen flicker issues, particularly following the guidance on ensuring that Windows is up to date and disabling the 'Panel Self Refresh' in the Graphics command centre.

https://www.intel.com/content/www/us/en/support/articles/000026580/graphics.html#primary-content

If the issue still persists could you provide a copy of the log.txt file and a screenshot of your in-app performance settings (Edit -> Settings -> Performance)? You can find the log.txt by following the guidance below, I've listed two methods dependant on if you installed via the MSIX or MSI/EXE method:

MSIX

  1. Press WIN + R to open 'Run'
  2. Enter/Paste in the following path:
    %USERPROFILE%/.affinity/Designer/2.0
  3. Copy the Log.txt and attach a copy to your post

MSI/EXE

  1. Press WIN + R to open 'Run'
  2. Enter/Paste in the following path:
    %APPDATA%/affinity/Designer/2.0
  3. Copy the Log.txt and attach a copy to your post

Thanks!

Posted

@martincop: You're welcome.

Also, I wanted to ensure that you know that there's a 14-day return and refund period if you purchase an application license from the Affinity Store, so even though your Trial has expired you could continue your trouble-shooting and get the information that NathanC asked for. Or, you could do a Trial of Designer, which should behave similarly.

Info on the return period: https://store.serif.com/help/#returns

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

Hi @NathanC, @walt.farrell

Thanks again for the advice,

I apologise that this doesn't seem to be as much of an Affinity issue, more of a, my Laptop driver issue but, I'll be honest I'm a bit out of my depth here with Computer terminology.......... all I want to do a is a bit of colouring in 

All the info Nathan suggested is below

I'm getting this message from the Intel site:

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Hewlett-Packard (HP) for the latest driver for your computer.

So basically that worries me that I'll ruin my system some how if I download it

Then when I go to HP this is the graphics driver option (below), which doesn't refer to Intel ARC graphics GPU in my Laptop. It's all a bit above my head to be honest.

Basically what I'm asking is, would I be OK installing the driver on the Intel site??

Again thanks for the help, any input is appreciated 

Martin

  • Intel High-Definition (HD) Graphics Driver
  • 31.0.101.5251 Rev.A
  • 374.4 MB
  • Feb 21, 2024
  • download iconDownload
Type:
Driver-Graphics
Version:
31.0.101.5251 Rev.A
Operating systems:
Windows 11 version 23H2 (64-bit)
Release date:
Feb 21, 2024
File name:
sp151479.exe(374.4 MB)
Description:

The Intel High-Definition (HD) Graphics Driver facilitates communication between the operating system and the graphics processing unit (GPU). The driver enables the GPU to render images, videos, and 3D graphics, ensuring proper display and performance.

Fix and enhancements:

 

 

This is the log.txt:

[2025-02-03T19:00:41.353+0000] Affinity Designer 2
[2025-02-03T19:00:41.354+0000] IsSandboxed: No
[2025-02-03T19:00:41.354+0000] AppDataPathForCurrentUser: C:\Users\marti\AppData\Roaming\Affinity\Designer\2.0
[2025-02-03T19:00:41.354+0000] AppDataPathForCurrentUserPersisted: C:\Users\marti\AppData\Roaming\Affinity\Designer\2.0
[2025-02-03T19:00:41.355+0000] AppDataPathForAllUsers: C:\ProgramData\Affinity\Designer\2.0
[2025-02-03T19:00:41.355+0000] CommonDataPathForCurrentUser: C:\Users\marti\AppData\Roaming\Affinity\Common\2.0
[2025-02-03T19:00:41.355+0000] CommonDataPathForCurrentUserPersisted: C:\Users\marti\AppData\Roaming\Affinity\Common\2.0
[2025-02-03T19:00:41.355+0000] CommonDataPathForCurrentUserPersistedBuildInvariant: C:\Users\marti\AppData\Roaming\Affinity\Common\2.0
[2025-02-03T19:00:41.356+0000] CommonDataPathForAllUsers: C:\ProgramData\Affinity\Common\2.0
[2025-02-03T19:00:41.357+0000] TempPathForCurrentUser: C:\Users\marti\AppData\Roaming\Affinity\Designer\2.0\temp
Begin check for updates...[DXCore] Found 2 adapters
Intel(R) Arc(TM) Graphics
    Version: 31.0.101.5251
    IsHardware: Yes
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_8086&DEV_7D55&SUBSYS_8C67103C0000&REV_08
    LUID: 0x16263
Microsoft Basic Render Driver
    Version: 10.0.22621.4249
    IsHardware: No
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
    LUID: 0x166F3
[DXGI] Enumerating adapters
Intel(R) Arc(TM) Graphics
    HardwareID: PCI\VEN_8086&DEV_7D55&SUBSYS_8C67103C0000&REV_08
    LUID: 0x16263
Microsoft Basic Render Driver
    HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
    LUID: 0x166F3
[OpenCL] Found 1 platforms:
Name: Intel(R) OpenCL Graphics
    Vendor: Intel(R) Corporation
    Version: OpenCL 3.0 
[OpenCL] Found 1 devices for platform Intel(R) OpenCL Graphics:
Intel(R) Arc(TM) Graphics
    Vendor: Intel(R) Corporation
    Version: OpenCL 3.0 NEO 
    Integrated: true
    Detachable: false
[2025-02-03T19:00:43.715+0000]     Installed
[2025-02-03T19:00:44.121+0000] ...check for updates completed
[2025-02-03T19:00:44.126+0000] No update is available.
[2025-02-03T19:00:53.836+0000] TabletContext::Create: original queue size is 32
[2025-02-03T19:00:53.836+0000] TabletContext::Create: new queue size is 128
[2025-02-03T19:01:13.208+0000] Attempting to create Direct3D device on default adapter
[2025-02-03T19:01:13.391+0000] Setting screen DPI to 127.664921465969 (scale = 1.0)
[2025-02-03T19:08:05.558+0000] Exit

  • Staff
Posted
11 hours ago, martincop said:

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Hewlett-Packard (HP) for the latest driver for your computer.

So basically that worries me that I'll ruin my system some how if I download it

I think it be worth getting in contact with HP directly regarding this issue, especially if they're warning you of deviating against their provided drivers, as the GPU driver version they provide will be 'Fully Tested' on that specific laptop device. However, a hardware/driver fault is almost certainly causing this issue.

As far as I can tell nothing's wrong with your app settings or the app Log.txt as it's correctly picking up your GPU and driver version.

On your current driver version, I'd still suggest following Intel's guidance on the page below, particularly the point on disabling the 'Panel Self Refresh' in the Graphics command centre.

https://www.intel.com/content/www/us/en/support/articles/000026580/graphics.html#primary-content

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