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Posted

Hi Guys.

 

 I just purchased a copy  of Affinity Publisher downloaded and installed.  when I go to start the program it just will not start. i can get to the registration prompt because it seems to try but then aborts. I am running on windows 10. task manager shows no instance of the program running. can you advise me on ow to proceed? ive uninstalled and then reinstalled. still same results.

Bela

Posted

Welcome to the Affinity forums, @BelaL.

It would be helpful to know if you downloaded the MSIX installer or the MSI/EXE installer.

Once you have it installed, you might try right-clicking on the application and choosing Run as Administrator, to see if that allows it to work. You might also try uninstalling it, and downloading the other kind of installer and see if that works better for you.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

  • Staff
Posted

Hi @BelaL,

Can you please check if your security software or Firewall is blocking the URLs https://affinity.api.serifservices.com and https://affinity.serif.com as these are used by Affinity Publisher to activate the app the first time that you open the app.

Posted

Yay! the calvary has arrived!   I have shut down zone alarm even though It is on the allowance list and also the basic windows fire wall. I will double check again.

 

I have used the Msix 64 to install. I will uninstall and reinstall as admin. and let you guys know how it goes. I appreciate your help.

 

 

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