Affinity Photo: Freezing and bugging after the latest Mac upgrade (15.1.1 Sequoia)

[ahauu]

Hello!

I hope to get some help to my problem. Freezing and bugging happening very often now.

The main bug: When I am using some tool, the software suddenly crops the photo of some random place, and cannot go anymore back to the original. Only way is to restart the software and to start again from the beginning.

Also happening: Sometimes the whole software freezes, and have to restart.

Bugging have started with the updates of Mac system, and after the latest upgrade very much more. Affinity is no more updating the V1 version, so what to do? Is there a way to fix these bugs or is the only way to upgrade and to pay again, to get the V2 ?

Edited January 12 by ahauu

[GarryP]

Welcome to the forums @ahauu

1 hour ago, ahauu said:

Bugging have started to with the updates of Mac system, and after the latest upgrade very much more.

Have you rebooted the machine after the operating system upgrade? That’s enough to fix things sometimes.

[ahauu]

29 minutes ago, GarryP said:

Welcome to the forums @ahauu

Have you rebooted the machine after the operating system upgrade? That’s enough to fix things sometimes.

Do you mean restarting? The computer has been shut off every evening, and started again every morning since the upgrade few months ago.

 

 

[Komatös]

51 minutes ago, ahauu said:

Do you mean restarting?

Switching off in MacOS is like the Quickstart function in Windows. The devices save the contents of the occupied working memory in order to be able to start faster.

When restarting, the operating system takes considerably longer to display the login screen or the desktop. So yes, a restart can work wonders.

[ahauu]

39 minutes ago, Komatös said:

Switching off in MacOS is like the Quickstart function in Windows. The devices save the contents of the occupied working memory in order to be able to start faster.

When restarting, the operating system takes considerably longer to display the login screen or the desktop. So yes, a restart can work wonders.

Thank you! I will try restaring then. I never knew that restarting is actually doing something differently than basic Shut down/Star process. ... and I've been using modern computers 25 years now.

Edited January 12 by ahauu

[ahauu]

Restarting didn't help. The bug still happens, 2 times inside the last 1 hour.

Very annoying!

[GarryP]

The thing that is most interesting to me is when you said: “the software suddenly crops the photo of some random place, and cannot go anymore back to the original.”

I’ve never heard of that happening.

I don’t know why the software would apply a crop without being told to or why you can’t simply undo what was done.

Can you give us a full-screen (whole application UI) screenshot of what you can see immediately after this happens? (Make sure that we can see the Layers Panel in the screenshot.)

[ahauu]

Here are photos of the screen from the saved files. Last time when the bug happened, I saved the file (just to check if it would open normally, but it didn't).

The first image is when the bug happened. The second is when I went few steps back in history. I saved both versions. When that crop-bug happens, I cannot do anything anymore to continue. Have to close the file.

Everytime when the bug happened, I was using Density +- tools. (Lately about 1/4 of the edited photos come with this bug at some point)

Edited January 12 by ahauu

[GarryP]

Thanks for the photos.

Screenshots are usually better than photos because they are clearer and we can see the whole screen, whereas there are bits of yours that we can’t, the right-hand side of the Layers Panel being one example.

Is there a reason why you took photos instead?

That looks like it could be a Hardware Acceleration issue to me. Have you tried disabling it in Settings/Performance?

[ahauu]

Hello! Sorry for not replying earlier. The project went on pause for a while. The reason why I sent photos instead of screenshots; because I am writing these messages to this forum from a different computer and it was just faster and easier to take photos. Anyway I don't think there was anything special missing. But for the next time, I might spend two minutes longer so I can offer the screenshots.

But, I disabled that part you told (settings/performance). The problem with that was that Mac started to make a lot of noise,

fans going wild. So... I put the settings back, and after that the projects didn't anymore crash. I also started to save the project more regularily,

so if the crash would appear again, I wouldn't lose everything. Anyway, didn't try very long time after this new (but old) setup, so not sure if it's going to work in a long run. I'll come back here to say more news if there's something to say.

Thanks a lot for the support!