saving

[bonnersuk]

getting "catastrophic failure" message when trying to save work in publisher. I imported a photo from icloud but I cant save it due to this error.

[GarryP]

This seems to be the same thing that you posted about here: https://forum.affinity.serif.com/index.php?/topic/225448-saving/

If it is the same thing, please don’t create multiple threads about that thing as doing so can cause problems.

If you need to add extra information to an existing thread you can simply add a post to the existing thread.

[carl123]

Please upload a screenshot of the exact error message

Also how are you trying to save the document

File > Save
File > Save as...
File > Export

and where are you trying to save it (e.g. local drive, networked drive, icloud etc)

 

 

[Murfee]

Hi @bonnersuk, I will add to carl's comments.

I suspect the issue is the file you opened from iCloud, communication may have been interrupted so Affinity can no longer read the file and is preventing a save.

I would try adding the photo from iCloud to your local drive, you don't say if you are working on a Mac or iPad, just use the files app on iPad or Finder on Mac.

Select the photo in your Publisher Document and use the replace image option in your context toolbar (on Mac) not sure where this is on iPad, navigate to the image on your local drive and replace. This should hopefully resolve your problem.

[bonnersuk]

32 minutes ago, carl123 said:

Please upload a screenshot of the exact error message

Also how are you trying to save the document

File > Save
File > Save as...
File > Export

and where are you trying to save it (e.g. local drive, networked drive, icloud etc)

 

 

seems to have saved it now, not sure what I did but it's saving the work now , thanks v much for your help

[bonnersuk]

1 hour ago, Murfee said:

Hi @bonnersuk, I will add to carl's comments.

I suspect the issue is the file you opened from iCloud, communication may have been interrupted so Affinity can no longer read the file and is preventing a save.

I would try adding the photo from iCloud to your local drive, you don't say if you are working on a Mac or iPad, just use the files app on iPad or Finder on Mac.

Select the photo in your Publisher Document and use the replace image option in your context toolbar (on Mac) not sure where this is on iPad, navigate to the image on your local drive and replace. This should hopefully resolve your problem.

Hi, working on laptop windows 11, It seems to have fixed itself now because I don't think I know what I did. This new software is not as easy to get around as my old serif page plus but I'll get there I'm sure. Many thanks