rabscuttle Posted July 4, 2016 Posted July 4, 2016 I can't install Affinity. The install program doesn't even start, giving a message of 'Exception: ImageLoad fails', this on a W10 64 bit Dell Z14,
Staff Jon P Posted July 4, 2016 Staff Posted July 4, 2016 Hiya, Sorry you are having trouble installing. Would you be able to go to %temp% and send me the folder that is inside AffinitySetup? Can you also let me know where you are running the install from? Serif Europe Ltd. - www.serif.com
Staff Sean P Posted July 4, 2016 Staff Posted July 4, 2016 Hi Rabscuttle,In addition to what Jon P has said do you have the full path for where you are currently running the EXE from? For example we've indentified a case whereby "C:\Tést1\Folder1\affinity-designer-public-beta.exe" will work, however "D:\Tést1\Folder1\affinity-designer-public-beta.exe" will fail with the message above.
rabscuttle Posted July 8, 2016 Author Posted July 8, 2016 Hello both. Sorry about delay, I've been away. In no particular order: An empty installation folder was created in %temp% named AffinitySetup\5e4c531a-451e-11e6-b668-685d43edddbf I'm running the installation file from my downloads folder c:\users\malcolm\downloads However given your advice I moved the source exe to c:\ and it installed correctly, so it doesn't like the downloads folder. Thank you both, I look forward to trying out the program.
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