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Posted

I can't install Affinity.  The install program doesn't even start, giving a message of 'Exception: ImageLoad fails', this on a W10 64 bit Dell Z14,   post-32031-0-28236100-1467293486_thumb.p

  • Staff
Posted

Hiya,

 

Sorry you are having trouble installing.

 

Would you be able to go to %temp% and send me the folder that is inside AffinitySetup?

 

Can you also let me know where you are running the install from?

Serif Europe Ltd. - www.serif.com

  • Staff
Posted

Hi Rabscuttle,
In addition to what Jon P has said do you have the full path for where you are currently running the EXE from? For example we've indentified a case whereby "C:\Tést1\Folder1\affinity-designer-public-beta.exe" will work, however "D:\Tést1\Folder1\affinity-designer-public-beta.exe" will fail with the message above.

Posted

Hello both.  Sorry about delay, I've been away. In no particular order:

 

  • An empty installation folder was created in %temp% named AffinitySetup\5e4c531a-451e-11e6-b668-685d43edddbf 
  • I'm running the installation file from my downloads folder c:\users\malcolm\downloads

However given your advice I moved the source exe to c:\ and it installed correctly, so it doesn't like the downloads folder.  Thank you both, I look forward to trying out the program.

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