hpbph Posted September 4 Share Posted September 4 Hello! in one document my Erase white paper has suddenly stopped working, I hadn't changed any settings, but it is possible my cat jumped on my keyboard and did? so what settings would block it from working? Had been working before, have created a new document and it works well on the same drawing I'm trying to erase the white paper from. I can drag and drop the images into a new canvas and edit from there, which is my current solve, but be good to know what is blocking it now so I know if this happens again Quote Link to comment Share on other sites More sharing options...
Pšenda Posted September 4 Share Posted September 4 Screenshot, video or example document? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.5.2636 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.4317. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.4317. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
GarryP Posted September 4 Share Posted September 4 Welcome to the forums @hpbph What type of layer are you trying to use the Erase White Paper Filter on? I believe that it will only work on Pixel Layers, rather than Image Layers and, if the Assistant isn’t set to automatically rasterise an Image Layer to a Pixel Layer, it probably won’t do anything (and probably shouldn’t be accessible via a menu but I don’t know how you are applying the filter). Also, are you sure that you are using Erase White Paper and not Erase White Matte? As suggested by Pšenda above, it’s often easier to diagnose a visual problem if we can see it. (Full-screen - whole application UI - screenshots and videos are best.) Quote Link to comment Share on other sites More sharing options...
hpbph Posted September 4 Author Share Posted September 4 Assistant had rasterised it to pixel layer, dropped all layers onto a new document and it worked in there, checked all settings and all settings seem the same, still doesn't work in original document. I'm applying the Erase White Paper from selecting it filters>colors>erase white paper Seems to be an anomaly? Can't share the document, it has to be confidential, which I know is annoying, have my own fix, just wanted to know if this was a problem that could be explained, thanks anyway! Quote Link to comment Share on other sites More sharing options...
GarryP Posted September 4 Share Posted September 4 Thanks for the extra information. Since you can’t share the document, are you able to share a full-screen (whole application UI) screenshot (maybe with the confidential stuff blurred/obfuscated) so we can see most of what you can see just before you try to use the filter and it doesn’t work? The solution might be very simple but without more details it might be difficult to know what to suggest. Quote Link to comment Share on other sites More sharing options...
hpbph Posted September 4 Author Share Posted September 4 here you go Quote Link to comment Share on other sites More sharing options...
carl123 Posted September 4 Share Posted September 4 If the document canvas is set to white you may not notice erase white paper is working depending on the content of your document Please make sure Document > Transparent Background is on then check again Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
hpbph Posted September 4 Author Share Posted September 4 yip already did that, and the image in question is overlaid on a different coloured background Quote Link to comment Share on other sites More sharing options...
Pšenda Posted September 4 Share Posted September 4 (edited) 1 hour ago, hpbph said: Can't share the document, it has to be confidential You don't have to share the whole document - just an image that doesn't work with erase white paper. Other pages/images can be deleted. Alternatively, even the problematic image can be invalidated before sending - delete/smash confidential information. Alternatively, cut out only the part of the image where the erase white paper can be performed - that is, which contains a white background, but the function will not be performed. Edited September 4 by Pšenda Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.5.2636 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.4317. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.4317. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
hpbph Posted September 4 Author Share Posted September 4 I have tried different images with white backgrounds, ones that had worked before as well, they too are turned into pixel images, no white background image will work in this document, showing a screenshot of that will just give you all the info again, obviously no one has a solve to this, that's fine, thank you for your input, I'm just going ahead with my current solve as I am under time stress. Quote Link to comment Share on other sites More sharing options...
GarryP Posted September 4 Share Posted September 4 1 hour ago, hpbph said: here you go Thanks for sharing the screenshot. One thing I can think of at the moment is that Blend Mode for the selected layer is set to Screen and I don’t know if that might affect the Erase White Paper filter because (some of?) the white may be the result of the Screen calculation and I don’t know if the filter takes the Blend Mode into consideration or how much of that layer affects the layers below it. Quote Link to comment Share on other sites More sharing options...
hpbph Posted September 4 Author Share Posted September 4 Setting blend mode to multiply works, which I guess is what erase white paper is doing anyway? I can see from the thumbnail it hasn't enacted the erase white paper, but it seems like the same command Quote Link to comment Share on other sites More sharing options...
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