No top bar with file edit filters windows etc

[Guest]

I have downloaded my affinity photo 2 trial and when i opened it there is no top bar. Customer services said to double ap the affinity photo splash screen to show the clear user data screen. I have no idea what this means or how to do this. Any advise appreciated 

 

[MikeTO]

Hi @Rhoda Gradley and welcome to the forums.

Customer service was instructing you to hold down the Ctrl key and then start the application. Holding Ctrl before starting the application will show a window to clear your user data. (On macOS, you should press Ctrl immediately after clicking the application icon.)

Are you using Mac, Windows, or iPad? Are you using a laptop screen, separate monitor, two monitors?

A couple of tips:

• Press Tab to hide the user interface, press it again to reveal the user interface. It's easy to press this by accident and lose the interface
• Ensure View > Show Toolbar and Show Context Toolbar are both selected
• Ensure the application window hasn't been covered up by the menu bar

Good luck

[walt.farrell]

48 minutes ago, Rhoda Gradley said:

Customer services said to double ap the affinity photo splash screen

That sounds like instructions for an iPad, but you've posted in the Desktop section of the forum.

Where are you running the application?

[R C-R]

From the title mentioning File, Edit, Filters, etc. I am guessing you might mean not windows but the Mac main menu bar that shows those items along the top of the screen.

If so, I have no idea what support meant about a double (t)ap to bring up the clear user data screen (the window with the factory reset options) but it may be that you have somehow togged the app into the full screen view. (The Mac default shortcut for that is CTRL-CMD-F) so maybe try using that shortcut to exit full screen mode.