I bought all three products as an Upgrade for August Special. Now Designer and Publisher cannot be found to download.

[Keachie]

I need to have an email with the Designer and Publisher download links sent to me. I paid for them and I didn't download them immediately, but I still deserve them. They have VANISHED from my emails!

[myclay]

Not Canva/Serif staff here but as anohter user;

If you bought it on https://store.serif.com you can redownload via logging into your account. (for me, since I am logged in, the icon is now green next to the shopping bag;


clicking on view Licence, you then get download links;

[SFurniss]

@Keachie

Apologies for the delay responding, and welcome to the forums.

If you sign into your Affinity Store account here:

 

https://store.serif.com/sign-in

 

 you can access your order from the 'downloads and product keys' section of your account.

Here's an article talking you through how to install the software. 

https://store.serif.com/help/installation-guide/

The last step will be activating the license. Here's a link to an article talking you through that.
 

https://affinity.serif.com/en-gb/learn/in-app-licence-activation-affinity-store/ 

If you need any help with any of this, please email affinity@serif.com