Madame Posted June 25, 2016 Share Posted June 25, 2016 I have a problem. Sometimes, not always, -when I open a picture either with File>open, File>open recent or drag and drop from Finder, it don't appear in the workspace, but I can see it in the layers stack. I read on the forum that I could uncheck the "Use hardware openGL" so I did, and then the pictures open fine, and I can see them... BUT, the app gets very laggy. Impossible to work with. Any suggestions? I can't work with it like this. The pictures are jpgs. Quote - Affinity Photo 2.3.0 - Affinity Designer 2.3.0 -Affinity Publisher 2.3.0 MacBook Pro 16 GB MacOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
Staff MEB Posted June 25, 2016 Staff Share Posted June 25, 2016 Hi Madame, Are you saying that with OpenGL checked this only happens with a few pictures, not all? And it's only with JPG's? If you open a PNG with OpenGL checked can you see it normally in the canvas? What's the graphics card of your Mac? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Madame Posted June 26, 2016 Author Share Posted June 26, 2016 Hi Madame, Are you saying that with OpenGL checked this only happens with a few pictures, not all? And it's only with JPG's? If you open a PNG with OpenGL checked can you see it normally in the canvas? What's the graphics card of your Mac? It's not happening every time. I can work with some pictures and nothing happens. Then when it start, I can see no pictures. I untick the box, and open a picture, and the app is laggy. I untick it and I can work with some pictures (or maybe it's just one, I'm not sure) until it happens again (I open a new picture). I tried with a PNG, and it was the same procedure with that too. The grafic card is an Intel Iris Pro 1536 MB Quote - Affinity Photo 2.3.0 - Affinity Designer 2.3.0 -Affinity Publisher 2.3.0 MacBook Pro 16 GB MacOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
Madame Posted June 28, 2016 Author Share Posted June 28, 2016 Any thoughts? Quote - Affinity Photo 2.3.0 - Affinity Designer 2.3.0 -Affinity Publisher 2.3.0 MacBook Pro 16 GB MacOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
Madame Posted June 29, 2016 Author Share Posted June 29, 2016 Right now I can work with it with the box ticked. I don't think this has anything to do with the files. It happens random IMO. Quote - Affinity Photo 2.3.0 - Affinity Designer 2.3.0 -Affinity Publisher 2.3.0 MacBook Pro 16 GB MacOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
Staff MEB Posted June 29, 2016 Staff Share Posted June 29, 2016 Hi Madame, Sorry for the delay replying. By default you should keep Use hardware OpenGL ticked as its speeds up things considerably. A few other users also reported the same problem as you. Seems there's some issue with OpenGL and a few graphic cards but i'm don't know exactly what's going on. I will check this with the dev team and will get back to you. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Staff TonyB Posted June 29, 2016 Staff Share Posted June 29, 2016 It happens occasionally on my 13 Inch MacBook Pro. If I reboot the machine then all works fine again for a few weeks but then will start having issues a few weeks later. It only happens with that graphics driver and graphics chip so I assume Apple have an issue with memory leaks on that setup. If you reboot your machine does it all start working again? Quote Link to comment Share on other sites More sharing options...
Madame Posted June 29, 2016 Author Share Posted June 29, 2016 Yes. Tony, that's my experience too. I hope there will be a solution to this. It only happened after the update to 1.4.2. Edit: I see that I had that issue once before the update. How can this happen after I had the app for almost a year? Quote - Affinity Photo 2.3.0 - Affinity Designer 2.3.0 -Affinity Publisher 2.3.0 MacBook Pro 16 GB MacOS Sonoma 14.1.2 Link to comment Share on other sites More sharing options...
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