Graphics issue crash

[Waveluke]

I have updated Affinity Photo 2.5.2, though the issue happened with an older 2.x version as well.
I can reproduce it reliably, creating a new document, opening pre-existing document, or drag and dropping an image into an empty Affinity Photo window.
Upon attempting to open/create a document, the program stalls for a bit, not doing anything, then both monitors turn black for a few seconds, and when the screens return, Affinity Photo has self closed.
I am running Windows 10 Education, windows 10.0.19045 Build 19045
My CPU is an AMD Ryzen 5 1500X Quad-Core Processor, 3500 Mhz, 4 Core(s), 8 Logical Processor(s)
I have 16 GB of ram, and for a GPU, I have a Radeon RX550/550 Series.
I had no issue with running Affinity Photo out of date graphics drivers, but once I updated to the current AMD driver, 24.3.1, the crash started happening.
The crash only happens with hardware acceleration turned on.

Attatched is a video showing the issue.

[Dan C]

Hi @Waveluke,

Thanks for your report!

On 6/15/2024 at 10:01 PM, Waveluke said:

I had no issue with running Affinity Photo out of date graphics drivers, but once I updated to the current AMD driver, 24.3.1, the crash started happening.
The crash only happens with hardware acceleration turned on.

We've seen AMD drivers cause crashing issues in Affinity previously - such as this FAQ from 3 years ago & unfortunately this isn't something we at Affinity can control or affect.

We recommend disabling Hardware Acceleration or using a different AMD driver version that does not include this OpenCL bug until AMD issue a fix in an upcoming driver, as this often is fixed by AMD in one driver update & broken within another. Hopefully therefore this fixed driver should be available from AMD shortly.

I hope this clears things up