[AD 2.5.0 Windows 11] Problem with fonts

[G13RL]

No sooner installed AD 2.5 (MSI Windows 11), no sooner uninstalled.

1/ The drop-down window only shows a tiny fraction of the installed fonts (I'd already had this problem with a previous update).
2/ When opening a file, the fonts used were marked as missing and a substitute font replaced them.
3/ Even fonts that appear in the drop-down list are marked missing and replaced.
3/ When creating a new file the problem is the same.

As it stands, the software is unusable, so I went back to version 2.4.2.

[HCl]

.

[G13RL]

Hi Return, thanks for the reply,

The result was the same with any of the three filters, and the installed fonts are not recognised anyway. In a previous version there was the same kind of problem but then all the fonts still appeared in the ‘Character’ tab of the studio and the fonts were displayed correctly on the page. This time a lot of fonts are missing and even those that appear in the list are replaced on the artboard.
For now I'll stick with v.2.4.2 which works perfectly and I'll try v.2.5 again in a while.

Sincerely

[HCl]

.

[kenmcd]

2 hours ago, G13RL said:

The drop-down window only shows a tiny fraction of the installed fonts

What are the specific fonts? 

Can you share a test document? 

 

[G13RL]

To illustrate the problem, here are two screenshots of the font drop-down window, on the left in Designer 2.4.2 and on the right in Publisher 2.5. The difference in the size of the slider is obvious.
For example, for the Artegra font family, v.2.5 is missing Artegra Sans and Artegra Slab, and only Artegra Soft is present.
So I'm also going to reinstall version 2.4.2 of Publisher.

[mave]

It happens i have the Complete Artegra font family, they show just fine 2.5 with me?

[rafaebarros]

The font problem is happening, the font family installed by managing font base does not appear, and my files are all getting disfigured. =/.

[Franck89]

Sadly glad to hear that I'm not alone in this situation. Hope they'll fix it soon. 

[kenmcd]

1 hour ago, G13RL said:

To illustrate the problem, here are two screenshots of the font drop-down window, on the left in Designer 2.4.2 and on the right in Publisher 2.5. The difference in the size of the slider is obvious.
For example, for the Artegra font family, v.2.5 is missing Artegra Sans and Artegra Slab, and only Artegra Soft is present.
So I'm also going to reinstall version 2.4.2 of Publisher.

Where are these missing fonts installed?
In the main Windows Fonts folder?
Or in your User Fonts folder?
Or are they just enabled via a font manager application?

I currently have around 3,300 fonts installed, and they all seem to be there in v2.5.0.
All my fonts are installed in C:\Windows\Fonts\  - the main Windows Fonts folder.
(and there are no duplicate font files)

[rafaebarros]

In my case it is in the fonts application and I tested installing a family, but the problem persisted

Edited May 23, 2024 by rafaebarros

[Franck89]

Having the same problem. The user installed fonts are not showing up since the new 2.5 update. But these fonts work as intended on other writing programs. I tried to uninstall and reinstall the user fonts, then tried to clean reinstall Affinity Suite. Didn't work. I went back to the 2.4.2 version. And magically everything is working back in order. 

[rafaebarros]

I will do the same!

[kenmcd]

20 hours ago, Franck89 said:

I tried to uninstall and reinstall the user fonts

Or install them in the main Windows Fonts folder.
Right-click on the font files and select Install for All Users.
On Windows 11 this is in the more options sub-menu.
That will install the fonts in the main Windows Fonts folder.

You can even highlight all the fonts in the User Fonts folder, and then select Install for All Users, and then delete them from the User Fonts folder.
(back them up first if you have not already).

You should do all this with all applications shut down first.

----- added additional info

Font File Locations
Windows Fonts Folder
C:\Windows\Fonts\
User Fonts Folder
C:\Users\USERNAME\AppData\Local\Microsoft\Windows\Fonts\
Replace USERNAME with your User Name.
You can get directly there by opening a Run dialog (WindowsKey+R) and pasting this:
%userprofile%\AppData\Local\Microsoft\Windows\Fonts\
then click OK.
That will open a Windows Explorer window for your User Fonts folder.

When you install fonts with the Font Viewer Install button, they end up there in the User Fonts folder.
This was added in a Windows 10 update to enable users without admin rights to install fonts.
Always better to install using Install for All Users if you can.

[MichalJanP]

7 hours ago, kenmcd said:

Or install them in the main Windows Fonts folder.
Right-click on the font files and select Install for All Users.
On Windows 11 this is in the more options sub-menu.
That will install the fonts in the main Windows Fonts folder.

You can even highlight all the fonts in the User Fonts folder, and then select Install for All Users, and then delete them from the User Fonts folder.
(back them up first if you have not already).

You should do all this with all applications shut down first.

Thank you for your help. It solved my case as well!

Windows 10 Pro 64bit

Edited May 24, 2024 by MichalJanP
Aded system version.

[stokerg]

Hi @G13RL,

This is something our Developers are currently investigating.

Can you confirm if the missing fonts were installed into your %USERPROFILE% folder?  If they were, thats what we suspect the issue is and following the advice from @kenmcdfurther up in this thread will resolve the issue with 2.5

 

[rafaebarros]

Thanks for the suggestions, they are in % USERPROFILE% and I installed them with the base font manager, in version 2.4.2 it worked perfectly even when I added new fonts to the directory

[G13RL]

16 hours ago, kenmcd said:

Or install them in the main Windows Fonts folder.
Right-click on the font files and select Install for All Users.
On Windows 11 this is in the more options sub-menu.
That will install the fonts in the main Windows Fonts folder.

You can even highlight all the fonts in the User Fonts folder, and then select Install for All Users, and then delete them from the User Fonts folder.
(back them up first if you have not already).

You should do all this with all applications shut down first.

Thank you for your reply and I apologise for the delay!
Thanks to you I've just realised that out of 2833 fonts installed, only 333 are in the Windows Fonts folder, which is where I thought all the fonts were.
I'm the only one using this computer and I've always installed the fonts by right-clicking on them and selecting ‘install’ (not for all users).
The strange thing is that I installed the whole ‘Artegra’ family (Sans, Slab and Soft) at once and only Soft appears, the other two don't appear in the Fonts folder.
Another thing is that I don't see a Fonts folder in Users (or my name).

[G13RL]

2 hours ago, stokerg said:

Hi @G13RL,

This is something our Developers are currently investigating.

Can you confirm if the missing fonts were installed into your %USERPROFILE% folder?  If they were, thats what we suspect the issue is and following the advice from @kenmcdfurther up in this thread will resolve the issue with 2.5

 

Hi @stokerg,

Thank you for looking into the problem.
I assume that the missing fonts were installed in %USERPROFILE% although I can see no trace of them there.
I'd have too many fonts to reinstall correctly as suggested by @kenmcd, so I'll stick with v.2.4.2 for now and wait for a fix.

[kenmcd]

4 hours ago, G13RL said:

I assume that the missing fonts were installed in %USERPROFILE% although I can see no trace of them there.
I'd have too many fonts to reinstall correctly as suggested by @kenmcd, so I'll stick with v.2.4.2 for now and wait for a fix.

If you go to your User Fonts folder (as described below), you can select all the fonts there, and right-click, and then Install for All Users - and it will install all those fonts in the main Windows Fonts folder (and copy them there). Then they can be deleted from your User Fonts folder (which you backed-up first of course).

Font File Locations
Windows Fonts Folder
C:\Windows\Fonts\
User Fonts Folder
C:\Users\USERNAME\AppData\Local\Microsoft\Windows\Fonts\
Replace USERNAME with your Windows User Name.
You can get directly there by opening a Run dialog (WindowsKey+R) and pasting this:
%userprofile%\AppData\Local\Microsoft\Windows\Fonts\
then click OK.
That will open a Windows Explorer window for your User Fonts folder.

When you install fonts with the Font Viewer Install button, they end up in the User Fonts folder.
This was added in a Windows 10 update to enable users without admin rights to install fonts.
Always better to install fonts using Install for All Users if you can.

[G13RL]

3 hours ago, kenmcd said:

If you go to your User Fonts folder (as described below), you can select all the fonts there, and right-click, and then Install for All Users - and it will install all those fonts in the main Windows Fonts folder (and copy them there). Then they can be deleted from your User Fonts folder (which you backed-up first of course).

Thank you for the detailed instructions and for taking the time to write them, much appreciated. I hadn't delved deep enough into AppData, now it's all clear. I'm going to try again with v.2.5 and in future I'll install the fonts systematically for all users!
Many thanks again,
Sincerely

[antoan]

Hi There, 

i have the same Font Problem. To install them in windows Fonts is not an optopn cause i use a font manager with a ton of fonts all well organized in folders etc. 

So i have to downgrade to 2.4.2 until they hopefully fix this issue. 

I have a lot of brushes, add ons etc. installed for the affinity apps. Do i have to make a backup of the affinity folders before i delete the apps and install 2.4.2 ? 

Thank you for your answers 

Antoan 

 

 

[mbdesigny]

This is the solution that worked for me, is to make a reset for the user default in affinity designer.
After this operation the problem was resolved in affinity photo & publisher too.
To Access to the reset button, go to:

Menu > Edit > Settings > Miscellaneous > Rest User defaults

 

[antoan]

Hi Mb, 

thank you for your reply. Sadly it didnt solved my Font problem. Sill not working. 

Greetings