Can't open Publisher

[Harnish]

I have a new laptop and when I try to open Affinity Publisher it just crashes upon launching. I looked on here and contacted Affinity support. It seems like it has something to do with OpenCL flag.

I followed these directions-

Using the OpenCL Flag (Affinity Store)

It's also possible to use the --no-ocl flag to launch the app with OpenCL disabled. This flag will also edit the PerformancePreferences.xml to update <UseHardwareAcceleration> to False meaning subsequent launches of the app will continue to have OpenCL disabled and the --no-ocl flag is no longer necessary.

To use the flag, press the Windows Key + R on your keyboard to open the Run dialog and then type CMD and press Enter. This will launch Command Prompt.

*Presuming you have the app installed in the default location, type in cd "C:\Program Files\Affinity\Photo\" and press Enter. Now type Photo --no-ocl and press Enter - the app will now launch.

*If you installed the app to a different location or you're using Affinity Publisher or Designer, please update the location to point to correct folder.

When I do this I get a message saying this is not recognized. And I did change Photo to Publisher

The support had me try this-

 

Try just typing in %appdata% and press Enter in the Windows Run prompt. This will put you in the default folder (Roaming). Then look for the Affinity > Publisher > 1.0 folder.

 

I did this, but he never said what to do after getting to the 1.0 folder.And then the support went dark and I haven't heard back from them for about 24 hours.  I did see it appears I am supposed to do something in the settings folder but I am not sure what to do there- the settings folder is empty.

If anyone could help me I would really appreciate it.

 

The laptop uses Windows 11 and I am using Affinity Version 1. I updated the drivers 2 days ago. But was having the problem before updating the drivers.

 

 

[David in Яuislip]

55 minutes ago, Harnish said:

When I do this I get a message saying this is not recognized. And I did change Photo to Publisher

Is this the error message?

 

[Harnish]

That is it exactly. I put the space in and it worked!!  Thank you so much- you are, as of this moment, my favorite person on earth.

[Komatös]

41 minutes ago, Harnish said:

I put the space in and it worked!!!

As I always say, a punctuation mark or a space can save lives!