Document export doesn't progress

[_koyeko_]

Hello

I have a problem with the exports on Affinity Publisher 

When I try to export my project, everything starts normally but then stops at around 30%.

I found a workaround that implies rasterizing everything manually before doing the export but this doesn't seem viable for bigger projects.

Even multiple reinstallations did not solve the issue and I can't find any solution online.

 

Thanks in advance

[R C-R]

8 hours ago, _koyeko_ said:

When I try to export my project, everything starts normally but then stops at around 30%.

Where are you trying to export your project to (locally, to a cloud service, somewhere else)? What filetype(s) are you trying to export your project to? Are all the items in your project embedded, or if some are linked, are they all stored locally?

Feel free to include anything else you can tell us that might be relevant.

[_koyeko_]

Hi !

I'm trying to export it locally as a pdf.

All the ressources are locally linked as they are too heavy to be embedded and are either pdf or image format.

Another thing is that everything worked before as I already had exported files without a problem. In that case, the document is multiple pages long, could it be a hint to the source of the problem ?

[stokerg]

Hi @_koyeko_,

You could try enabling PDF logging as outlined on this post and attach the log.  In theory, the last thing in the log may help us narrow down the issue to a page.

If you'd like me to look into this, can you try creating a package of your file and uploading it to our Dropbox.  To do this, first create an Empty Folder on your desktop and then in Publisher, open your file and click File>Save As Package and make sure Include Fonts and Include images are enabled, then click okay and point Publisher to the empty folder on your desktop.  If you can then zip that folder up and upload it to our Dropbox here i'll try exporting it here.

[Paul Mc]

I had a problem recently where the progress bar locked up at a similar position. However the file was written successfully in spite of the gauge not reaching 100% (I can't remember what the position was, sorry). Switching windows to another app and then back again to AP allowed me to close the progress bar window and resume work. This happened several times. Is AP locking up when you see the progress bar stop? Maybe check if the output file has been created?

[_koyeko_]

Hi!

Thank you all for trying to answer.

The problem seems to have fixed itself as everything now work normally. I don't have any answer for people who could encounter the same issue however.