anto Posted April 28 Share Posted April 28 What happend with initial dialog in Publisher 2.5.0.2415 on Windows? Publisher 2.5.0.2415 on MacOS Publisher 2.4.2 on Windows Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 28 Share Posted April 28 Mine looks fine using the EXE installer, @anto. I will check the MSIX later, but I haven't noticed anything like that so far. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
anto Posted April 28 Author Share Posted April 28 2 minutes ago, walt.farrell said: Mine looks fine using the EXE installer, @anto. I will check the MSIX later, but I haven't noticed anything like that so far. I use exe version 2024-04-28 13-41-09.mp4 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 28 Share Posted April 28 Thanks. I have no idea what might have happened to you. Was it like that from the beginning of the 2.5 beta? Or like that in the 2.4 beta? Perhaps you should hold Ctrl while starting the application and perform a Reset (just the User Data, probably, not the rest). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
anto Posted April 28 Author Share Posted April 28 1 hour ago, walt.farrell said: Perhaps you should hold Ctrl while starting the application and perform a Reset (just the User Data, probably, not the rest). I've done this once before, when the Line Width Tool didn't work. I just tried to reset next settings but nothing help. There is no nothing. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 29 Staff Share Posted April 29 It looks to me as though there are some issues in your installation directory, and the app cannot find the file that contains the default document sizes. Do you find that brushes are also missing? Could you go to your installation directory and attach screenshots of the root of the install directory, and a screenshot of the contents of the 'Resources' folder as well please? I've installed the Publisher 2.5.0.2415 Beta EXE on a clean install of Windows and the contents is appearing correctly for me, and also for Walt which suggests it may not be an installer issue. Did you upgrade from the 2.5.0.2402 EXE to 2415 and did 2402 look correct? Can you also confirm that you haven't extracted the contents of the MSIX files and are running that? Quote Link to comment Share on other sites More sharing options...
anto Posted April 29 Author Share Posted April 29 6 minutes ago, Sean P said: Did you upgrade from the 2.5.0.2402 EXE to 2415 and did 2402 look correct? Can you also confirm that you haven't extracted the contents of the MSIX files and are running that? I use only the exe version and constantly update the program if there are updates. I don't even download the msix version from the website. Beta - resources 2.4.2 - resources 2.5.0 beta 2.4.2 Quote Link to comment Share on other sites More sharing options...
anto Posted April 29 Author Share Posted April 29 18 minutes ago, Sean P said: Do you find that brushes are also missing? Yes, I just noticed that they are missing. And when I click on the brush, I get a crash. Regarding the brushes, it was with the retail version when I upgraded to 2.4.2. Quote Link to comment Share on other sites More sharing options...
anto Posted April 29 Author Share Posted April 29 So, the update brings problems. Now I will try to uninstall and reinstall the program Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 29 Staff Share Posted April 29 Prior to uninstalling can you check the contents of the Resources/Affinity Publisher/ folder please? Some anti malware/virus software gets a little protective and has been known to delete the contents of this folder and cause the issues you are seeing above. Quote Link to comment Share on other sites More sharing options...
anto Posted April 29 Author Share Posted April 29 4 minutes ago, Sean P said: Prior to uninstalling can you check the contents of the Resources/Affinity Publisher/ folder please? here is 2.5.0 Quote Link to comment Share on other sites More sharing options...
anto Posted April 29 Author Share Posted April 29 here is 2.4.2 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 29 Staff Share Posted April 29 1 minute ago, anto said: here is Yup - it is missing all the propcols that your 2.4.2 has which is why all these things are appearing blank. A reinstall should fix these for you. What 'protective' software do you use on your machine? Quote Link to comment Share on other sites More sharing options...
anto Posted April 29 Author Share Posted April 29 1 minute ago, Sean P said: What 'protective' software do you use on your machine? I don't remember, because I installed one program that showed me a lot of viruses, and I uninstalled it. It must have done some damage. It was a program that was given away as a giveaway. If it's important, I'll look up its name. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 29 Staff Share Posted April 29 Just now, anto said: I don't remember, because I installed one program that showed me a lot of viruses, and I uninstalled it. It must have done some damage. It was a program that was given away as a giveaway. If it's important, I'll look up its name. Its fine, that makes sense with what you're seeing! Let me know if you're still having issues after an uninstall/reinstall. Quote Link to comment Share on other sites More sharing options...
anto Posted April 29 Author Share Posted April 29 7 minutes ago, Sean P said: Let me know if you're still having issues after an uninstall/reinstall. When i try to repair, i got next message Now i'll try to uninstall it. Quote Link to comment Share on other sites More sharing options...
anto Posted April 29 Author Share Posted April 29 After unninstall--install all work fine. Thanks. Sean P 1 Quote Link to comment Share on other sites More sharing options...
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