"Check for updates" button is grayed out

[Chris.E]

Hey guys,

I am running Designer V2 and Photo V2 on windows. I discovered that I can not update the software with the "check for updates" button.

Does anyone know the issue?

[GarryP]

Can you give us a full-screen screenshot which shows the problem?

[Chris.E]

[GarryP]

Thanks.

Where did you get the software from?
If it was from the Serif Store, was it the MSIX or MSI/EXE version?

[Chris.E]

It is the MSI version from dropbox.

[GarryP]

3 minutes ago, Chris.E said:

from dropbox

Can you explain that please?

[Chris.E]

At the time of purchasing version V2 the MSI installers were hosted on Dropbox.

[GarryP]

Where did you get the link from, and do you still have the link to it?

[Chris.E]

It is a corporation license. There might be differences to the personal license.

I contacted the corporation support for help.

 

[GarryP]

Ah, that may be where the issue arises from.

If the organisation doesn’t want users to update at different times then there may be a way for them to disable the update process until they are ready, from a coordinated organisational perspective, to do so.

[Chris.E]

Yes I do think so, too.
Thanks for responsing so quickly. I will close this topic...

[GarryP]

You’re welcome.

There’s no need to close/hide the topic as it might be helpful to someone else.

[Francesco Di Niccolo]

We have the same issue and many licences for our business. 

Currently, we have to ask our IT company to update the software every time, they do it remotely via script.

Often there are deployment issues due to people having the software open or being offline.

There should be a way to allow users to update directly and anytime!

Is there at least an option for managers to allow for this?

[walt.farrell]

40 minutes ago, Francesco Di Niccolo said:

We have the same issue and many licences for our business. 

Currently, we have to ask our IT company to update the software every time, they do it remotely via script.

Often there are deployment issues due to people having the software open or being offline.

There should be a way to allow users to update directly and anytime!

Is there at least an option for managers to allow for this?

I think you'll need to speak to your IT Department, who will probably have a contact at Serif for support, or who will be able to contact corpsupport@serif.com for further assistance.

[Francesco Di Niccolo]

I will do that, thank you Walt!

[Andreas CH]

Die Unternehmenslizenz kann verschiedene Vorgaben enthalten.
In unserem Unternehmen werden alle Software-Updates durch die IT eingespielt.
Das hat auch Vorteile die einzelnen Benutzer müssen sich niht um Aktualisierungen kümmern.

The company license can contain various specifications.
In our company, all software updates are installed by IT.
This also has the advantage that individual users do not have to worry about updates.

 

 

[walt.farrell]

57 minutes ago, Francesco Di Niccolo said:

I will do that, thank you Walt!

You're welcome.

[Karol Szadkowski]

I have the exact same problem. I installed the Affinity package from MSI and now the "Check for updates" button is grayed out. I currently have version 2.5.5 and would like to update to version 2.6. I should add that I am a system administrator.

Is the only option to reinstall ffinity or can I force the update manually somehow, maybe some command line or registry entry?

[walt.farrell]

16 hours ago, Karol Szadkowski said:

Is the only option to reinstall ffinity or can I force the update manually somehow, maybe some command line or registry entry?

You can always download a more current version from the Affinity website and run the newer installer, which will perform an update. Just make sure you pick the correct version. If you initially installed the MSI/EXE version you need to keep choosing that one, or if you initially installed using MSIX you need to choose that one.

As "Check for Updates" is grayed out, I wonder if you're installing in a corporate environment where the IT department has special deployment methods. Even if you're an Administrator on your machine, a corporate group might have overridden your update authority to ensure everything stays synchronized across multiple machines.