(RESOLVED) Affinity Designer, Photo, and Publisher won't update. They just hang after pressing install. I have .NET 4.8.1 version. Affinity version 2.0.4 to 2.4.1 Universal License. Please help!

Greg T · March 28

I searched google for answers, and can not seem to find anything that will help me. It's been a while since I have used this program. The current version I own is 2.0.4.

I don't think I'm blocking any certain IP addresses since it does seem to have found an update for version 2.4.1. I press install, it highlights install button and just sits for an hour. Nothing happens.

One of the pages for help I've read was from

but that is the only thing I could find and it's doesn't help.

OS Name Microsoft Windows 10 Home

Version 10.0.19045 Build 19045

Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2592 Mhz, 4 Core(s), 8 Logical Processor(s)

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product G752VL

Installed Physical Memory (RAM) 32.0 GB

I don't remember if I installed using EXE or MSIX... I think I used the MSIX version. It's been a long while.

The error code I got was: Error: Installation failed! Please try again later.

Connections are established, unless your using a external program I don't know about:

Windows Event Viewer (After ending with task manager while the program was hanging)

Information 3/28/2024 1:54:29 AM Windows Error Reporting 1001 None

Fault bucket , type 0
Event Name: MoAppHangXProc
Response: Not available
Cab Id: 0

Problem signature:
P1: SerifEuropeLtd.AffinityDesigner2_2.0.4.1701_x64__3cqzy0nppv2rt
P2: praid:SerifEuropeLtd.AffinityDesigner2
P3: 2.0.4.1701
P4: 63ceb04d
P5: 781f
P6: 67247168
P7: UNKNOWN
P8: svchost.exe
P9: 0.0.0.0
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_SerifEuropeLtd.A_6fb5d429507bee54318bbcf15ca7189a3869521_c1f560ec_645b423f-52b9-43bf-8e15-82cb82f0b56b

Analysis symbol:
Rechecking for solution: 0
Report Id: 34dc22e0-248b-4821-becc-fe23e167b5fe
Report Status: 4
Hashed bucket:
Cab Guid: 0

Error 3/28/2024 1:54:29 AM Application Hang 1002 (101)

The program Designer.exe version 2.0.4.1701 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3b18
Start Time: 01da80d13cc23b0c
Termination Time: 4294967295
Application Path: C:\Program Files\WindowsApps\SerifEuropeLtd.AffinityDesigner2_2.0.4.1701_x64__3cqzy0nppv2rt\App\Designer.exe
Report Id: 34dc22e0-248b-4821-becc-fe23e167b5fe
Faulting package full name: SerifEuropeLtd.AffinityDesigner2_2.0.4.1701_x64__3cqzy0nppv2rt
Faulting package-relative application ID: SerifEuropeLtd.AffinityDesigner2
Hang type: Cross-process

Information 3/28/2024 1:54:30 AM Windows Error Reporting 1001 None

Fault bucket 1877279200005711025, type 5
Event Name: MoAppHangXProc
Response: Not available
Cab Id: 0

Problem signature:
P1: SerifEuropeLtd.AffinityDesigner2_2.0.4.1701_x64__3cqzy0nppv2rt
P2: praid:SerifEuropeLtd.AffinityDesigner2
P3: 2.0.4.1701
P4: 63ceb04d
P5: 781f
P6: 67247168
P7: UNKNOWN
P8: svchost.exe
P9: 0.0.0.0
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7DC3.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_SerifEuropeLtd.A_6fb5d429507bee54318bbcf15ca7189a3869521_c1f560ec_645b423f-52b9-43bf-8e15-82cb82f0b56b

Analysis symbol:
Rechecking for solution: 0
Report Id: 34dc22e0-248b-4821-becc-fe23e167b5fe
Report Status: 268435456
Hashed bucket: 7336e79011e514024a0d6f7c7491e4b1
Cab Guid: 0

dominik · March 28

58 minutes ago, Greg T said:

I don't remember if I installed using EXE or MSIX... I think I used the MSIX version. It's been a long while.

Hello @Greg T,

I am uncertain if I can help you as you are able to provide very detailed technical information already.

First off I would try to reboot the computer.

Second, we've seen occasional hiccups during the install in the past. So trying again a couple of hours later could solve the problem.

Third, you can look on your C:/ drive for the installation folder of the EXE versions. Search for C:\Program Files\Affinity. If it is there you installed the EXE installer. If it is not there you used the MSIX installer.

Good luck to sort this out.

d.

Greg T · March 28

20 minutes ago, dominik said:

Hello @Greg T,

I am uncertain if I can help you as you are able to provide very detailed technical information already.

First off I would try to reboot the computer.

Second, we've seen occasional hiccups during the install in the past. So trying again a couple of hours later could solve the problem.

Third, you can look on your C:/ drive for the installation folder of the EXE versions. Search for C:\Program Files\Affinity. If it is there you installed the EXE installer. If it is not there you used the MSIX installer.

Good luck to sort this out.

d.

Thanks for that information, It's the MSIX version.

I've already rebooted the computer.

I've tried running admin, but get a yellow screen warning me...instead of a trusted signed popup message I usually get when I install trusted applications. So, I didn't use admin privileges because who knows if any other program may have modified that or something since it seems not official.

Again, Thank you for your response!

Issue still exists.

Any other information to help this issue, is welcome!

Greg T · March 28

I wonder... if I uninstall... should I deactivate first.... then I could install the latest version after the uninstall?

dominik · March 28

2 hours ago, Greg T said:

I wonder... if I uninstall... should I deactivate first.... then I could install the latest version after the uninstall?

Sorry to hear that the problem is not resolved. A deactivation and uninstall could be a solution and then do a clean install.

d.

walt.farrell · March 28

I don't think you can update from 2.0.4 to 2.4.1 using the automatic install from within the program. That's too big a jump.

I would download the program manually, from //https://affinity.store/update/windows/designer/2

Then run the installer manually. If it doesn't work, you could uninstall the current program first, but I think it will work without doing that.

Greg T · March 29

18 hours ago, walt.farrell said:

I don't think you can update from 2.0.4 to 2.4.1 using the automatic install from within the program. That's too big a jump.

I would download the program manually, from //https://affinity.store/update/windows/designer/2

Then run the installer manually. If it doesn't work, you could uninstall the current program first, but I think it will work without doing that.

Thank you!

I went to my account page and found the download links in there for the latest version.

I just downloaded the MSIX file and then right clicked on it and then clicked install.

It asked if I wanted to update. I clicked update button.

I didn't have to uninstall nor deactivate it. It detected that I wanted to update it. Very nice!