Affinity Photo v1 & v2 broken

[justwhitee]

Hello everyone,

I am experiencing some issues with Affinity Photo v1, which I know is no longer supported. However, I installed the v2 (trial version), and I am facing the same problems. The SO I work on is Windows 11.

The software is not updating (in my opinion) any item properly, and sometimes, it doesn't even update when I hover over the mouse or use a similar method. A few weeks ago, it was working without any issues, but now it seems broken. I have already contacted support, and they suggested resetting the software, which I did, but it didn't work. Now that I have installed v2, I can't even accept the terms and conditions because the software is not updating (I am unable to scroll the text whether I use the slider and check the box is uncheckable).

I have attached a video that shows some of the problems I am facing with v1 (the same video I sent to support). I am hoping that someone here can help me, as I am quite desperate. I have not tried factory resetting the OS, and I would like to avoid that at all costs.

I believe the issue may be caused by a faulty driver or a malfunctioning component of the software.

Thank you all for reading, and any suggestions are greatly appreciated.

Best regards,

Matteo - justwhitee

AffinityTroubles.mov

[Ron P.]

Welcome to the forums @justwhitee 

After viewing your video, thanks for providing it, it seems like a video driver issue. What GPU (video card) are you using? When is the last time you updated the drivers? Don't rely on Windows for this. Check and download them from the manufacturer's website.

It's also recommended to use Display Driver Uninstaller (DDU) to do a clean install of the updated drivers.

[RichardMH]

In Windows Settings->Apps->Installed apps you can select Advanced Options for Affinity Photo and try Repair and maybe Reset. 

 

After that it may be  sfc/scannow and maybe  DSIM, which I haven't had to use for a long time. 

[justwhitee]

6 hours ago, Ron P. said:

Welcome to the forums @justwhitee 

After viewing your video, thanks for providing it, it seems like a video driver issue. What GPU (video card) are you using? When is the last time you updated the drivers? Don't rely on Windows for this. Check and download them from the manufacturer's website.

It's also recommended to use Display Driver Uninstaller (DDU) to do a clean install of the updated drivers.

Thank you for your answer! I have a Nvidia GTX 1060 6 GB, I updated the drivers I think more or less a couple of weeks ago through the Nvidia software.

I will try to clean install manually the drivers, thank you again.

Best regards, 

Matteo

[justwhitee]

2 hours ago, RichardMH said:

In Windows Settings->Apps->Installed apps you can select Advanced Options for Affinity Photo and try Repair and maybe Reset. 

 

After that it may be  sfc/scannow and maybe  DSIM, which I haven't had to use for a long time. 

Thank you for your answer!

I will try that!

Just one thing, sorry if I ask you, but could you explain the second part? I don't understand what I have to do😅. If I don't go wrong scannow is a command for CMD.

Thank you anyway for your help.

Best regards,

Matteo

[RichardMH]

sfc/scannow is a CMD thing. it can detect and repair corrupted system files. 

[RichardMH]

5 hours ago, justwhitee said:

Thank you for your answer! I have a Nvidia GTX 1060 6 GB, I updated the drivers I think more or less a couple of weeks ago through the Nvidia software.

I will try to clean install manually the drivers, thank you again.

Best regards, 

Matteo

Nvidia has a clean install option that makes it a bit easier. Its in the custom installation in GeForce Experience. 

[justwhitee]

Hi,

I have some unfortunate updates to share with you. I have attempted to fix the issues by using the "sfc /SCANNOW" command, but it did not find any problems. Additionally, I tried using the advanced voice option in the installed app menu, but it also did not solve the problems. Finally, I attempted to clean install GPU drivers (there was also a new version available), but this also did not fix the issues.

I would appreciate any further suggestions you may have to resolve the problems. I want to make clear that I am not experiencing any other issues with any other software on my computer.

Thank you for your help. Any suggestions you have would be greatly appreciated.

Edit: I try several times to run the program and it randomly crashes, even if there are no projects opened inside.

Best regards,
Matteo - justwhitee

Edited March 25, 2024 by justwhitee

[RichardMH]

Have you turned off hardware acceleration? Edit->Settings->Performance

 

Are you using a mouse or a tablet?

[justwhitee]

13 minutes ago, RichardMH said:

Have you turned off hardware acceleration? Edit->Settings->Performance

 

Are you using a mouse or a tablet?

Yes, with and without I have the same problems

[RichardMH]

Switch the Renderer to WARP?

[justwhitee]

2 minutes ago, RichardMH said:

Switch the Renderer to WARP?

Also, but first of all I have those problems with the drop-down menu and selecting all the items/checkbox/drop-down/menu

I really have no idea where the problem is...

 

Edited March 25, 2024 by justwhitee

[justwhitee]

I have noticed few more details: the troubles I have in not refreshing sliders, cells and whatever happen only in "Photo Persona" section (the first in the foto). In the other sections those things do not happens, except for the drop-down menu, they are everywhere and always bugged; same thing for e.g. the settings/preferencing window/menu

[walt.farrell]

I suggest checking for third-party applications that might be causing problems. 

I would start by looking for ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic, as those are found on many systems and frequently cause problems for the Affinity applications.

 

[RichardMH]

To see what is happening, set up a new account on your PC, install affinity photo on that account and see if the trouble persists. Seems a bit extreme but  I've just had to do that to try and resolve problems with Capture One.

Might also be worth trying with a different mouse.

[justwhitee]

17 hours ago, walt.farrell said:

I suggest checking for third-party applications that might be causing problems. 

I would start by looking for ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic, as those are found on many systems and frequently cause problems for the Affinity applications.

 

Great news! I uninstalled GPU Tweak II and now Photo v1 and v2 are working perfectly. It's quite strange because I've had this software for a long time and it never caused any issues. Maybe I updated it at the same time the problems started, but I'm not entirely sure.

Big thanks to you and all the people helped me! You literally saved me

Hope this topic can help other people in the same situation!

Edited March 26, 2024 by justwhitee

[justwhitee]

17 hours ago, RichardMH said:

To see what is happening, set up a new account on your PC, install affinity photo on that account and see if the trouble persists. Seems a bit extreme but  I've just had to do that to try and resolve problems with Capture One.

Might also be worth trying with a different mouse.

Thank you for your help during those few days! I really appreciate it