jimacad Posted March 17 Share Posted March 17 hello, Ive just updated my Designer to the newest version but it crashes upon opening the program. How do I fix this? Quote Link to comment Share on other sites More sharing options...
Komatös Posted March 17 Share Posted March 17 Hi @jimacad and welcome to the forum. Since none of us here are clairvoyant, it would be an advantage if you could tell us which operating system and version, which CPU and, if available, which graphics card is installed Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Hangman Posted March 17 Share Posted March 17 Hi @jimacad and another warm welcome to the forums, It may be worth trying a factory reset by holding the Ctrl Key down while launching Affinity Designer. When you see the Clear User Data Screen leave the first three items selected click the Clear button let Designer finish loading and then see whether or not that fixes the issue... Let us know whether or not that makes any difference. If not then if you could provide the information @Komatös has requested that will be helpful for the moderation team at Serif in trying to diagnose the cause of the issue. Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2415) | Affinity Photo Beta 2.5.0 (2415) | Affinity Publisher Beta 2.5.0 (2415) Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8 MacBook Pro 16GB, macOS Monterey 12.7.4, Magic Mouse Link to comment Share on other sites More sharing options...
jimacad Posted March 17 Author Share Posted March 17 Hi @Hangman this absolutely worked. Thank you so much for the help. Now I can get back to work. Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 17 Share Posted March 17 Hi @jimacad, That's really great to hear, I'm glad everything is working for you now so you can get back to work... Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2415) | Affinity Photo Beta 2.5.0 (2415) | Affinity Publisher Beta 2.5.0 (2415) Affinity Designer 1.7.3 | Affinity Photo 1.7.3 | Affinity Publisher 1.10.8 MacBook Pro 16GB, macOS Monterey 12.7.4, Magic Mouse Link to comment Share on other sites More sharing options...
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