Margaux Recon Posted March 3, 2024 Posted March 3, 2024 I recently just bought the Affinity Photo 2 for my mac (March 4, 2024 - Monday, Philippine Time) and I was charged twice on my card. How do I go about this?
Staff StevenS Posted March 3, 2024 Staff Posted March 3, 2024 Hi @Margaux Recon, welcome to the Affinity forum. We can certainly look in to this for you, please reach out to our Orders team via our Support Form. Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
billy McGriff Posted March 27, 2024 Posted March 27, 2024 I need my money back on my debit card I dont use that app
billy McGriff Posted March 27, 2024 Posted March 27, 2024 I want my refund back and close this account
emmrecs01 Posted March 27, 2024 Posted March 27, 2024 @billy McGriff Assuming that that app is one of the Affinity range of products you should do exactly what @StevenS advised in the post directly above yours and reach out via the Support Form. StevenS 1 Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 (no longer installed on new computer) and now version 2. iPad Pro (12.9") (iOS 18.6) running Affinity Photo and Designer version 1 and all three version 2 apps.
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