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Help! Got charged twice on my debit card, but only purchased once!


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  • Staff

Hi @Margaux Recon, welcome to the Affinity forum.

We can certainly look in to this for you, please reach out to our Orders team via email at affinityorders@serif.com.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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  • 4 weeks later...

@billy McGriff

Assuming that that app is one of the Affinity range of products you should do exactly what @StevenS advised in the post directly above yours and email affinityorders@serif.com.

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.0.1) running Affinity Photo and Designer version 1 and all three version 2 apps.

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